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Member Service Agent

2 months ago

Salt Lake City, United States Deseret First Credit Union Full time

There's a reason we've won so many awards for being one of the best companies to work for We invite you to apply to join our family, and here's what's in it for you:

  • 12 paid holidays
  • Competitive compensation
  • Benefits, perks, and discounts worth a double-take
  • A positive atmosphere and co-workers who truly care
  • Enjoyable activities and wellness initiatives
  • Work-from-home flexibility
The schedule is Monday-Friday 8:45-5:45, as well as rotating Saturdays from 8:45-2:00.

After the initial, in-person training at our Operations Center in West Valley City, you may choose to work remotely if you'd like to.

Summary: The Member Service Agent provides service to members of the credit union by processing their financial transactions and educating them on credit union products and services over the phone and via email and other electronic correspondence.

We pride ourselves in taking excellent care of our credit union's members. Here is how you can help us accomplish that:
  • Takes incoming calls from members to assist them with account needs and transactions
  • Opens new accounts
  • Processes checks
  • Responds to members' e-mail and chat system inquiries
  • Provides credit union products and services to existing members
Qualifications:
  • High school diploma or GED and six months of experience working with the general public required
  • Previous phone experience is helpful
Competencies:
  • Bilingual in Spanish
  • Must be friendly, personable, professional, and service-oriented
  • Good oral and written communication skills
  • Ability to think outside the box and problem solve
  • Ability to multi-task and adapt to change
Computer/Software Skills:
  • Microsoft Office Suite; strong ability to learn new software programs


Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.