Electronic Technician
1 week ago
Job Title: Electronic Technician
Job Location: Salem, NH
Hourly Rate: Up to $25hr depending on experience.
Job Summary:
* Come join our team We currently have an exciting possible Temp-to-Perm opportunity in Salem, NH for an Electronic Technician with 2+ years of experience servicing, maintaining, configuring, and/or assembling complex electronic devices, including computers, printers, photocopiers, scanners, phones, and networking devices.
Job Description:
* Repairs customer equipment, i.e., O.E.M. and value-added products; records details of repairs; parts replaced; serial numbers; customer concerns; arranges for shipping and transportation of customer equipment.
* Troubleshoot, repair, and test manufactured equipment.
* Bench repair of electronic assemblies or equipment from customers by inspecting malfunctioning or damaged products to determine the nature, source, and scope of the problem.
* Determines parts and equipment required for service calls.
* Provides local on-site and remote technical assistance.
* Coordinates problem resolution with engineering, quality assurance, customer service, and other personnel.
* Arranges for transportation of parts and equipment to the customer's location for installation or from the customer's location to shop for repairs that cannot be performed on premises.
* Keeps records of work hours, parts utilized, and work performed for each service call.
* Keeps RMA database up-to-date by entering details of repairs in the RMA database.
* Additionally, enters details of repairs performed by customer technicians.
* Keeps records of repairs done on newly manufactured equipment.
* Provide input and develop test procedures for equipment under test.
* Contact service personnel over email or telephone to obtain or give information and directions regarding service or installation activities.
* Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
* Certify and maintain OEM repair certifications (i.e. Dell, Wyse, HP, Sharp, Cisco, etc.) as required.
Education:
* High School Diploma or equivalent, Associate's degree (A. A.) is a plus.
Required:
* Must have 2+ years of experience servicing, maintaining, configuring, and/or assembling complex electronic devices, including computers, printers, photocopiers, scanners, phones, and networking devices.
* Have an understanding of electrical circuit schematics.
* Ability to read mechanical print sets.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports and provide detailed instructions and correspondence.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply concepts of basic algebra and geometry.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Must be familiar with Microsoft Windows, Linux, and TCP/IP.
* Must be familiar with network security concepts and practices.
* Must be familiar with use of Microsoft Office suite, including PowerPoint, Word, Outlook, and Excel.
* Must have excellent customer service skills to communicate effectively with customers who have malfunctioning equipment.
* Must have excellent oral and written communication skills; must be prepared to demonstrate during interview.
* Ability to speak effectively before groups of customers or employees of an organization.
Preferred:
* Certified to service Dell and HP computing equipment.
Note:
* Occasional local travel to customer facilities to repair, deliver, and/or pick up equipment may be required.
* Must be U.S. Citizen - "Must be able to meet ITAR requirements, including US citizenship to be considered for this role."
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