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Customer Service Specialist

2 months ago

Malden, United States Jobot Full time
Immediate Start Fully Onsite Contract that will start in July

This Jobot Consulting Job is hosted by: Kyle Kraus
Are you a fit? Easy Apply now by clicking the "Apply Now" button
and sending us your resume.
Salary: $20 - $30 per hour

A bit about us:

We are engaged with a high-growth manufacturing organization that has recently acquired a new company/location - this is an onsite role working with a passionate leadership team.

Why join us?
  • Full Benefit package offered through Jobot
  • Pay for every hour worked
  • Fast-paced environment
  • Minimum 3 month contract
Job Details

Responsibilities:
  • Answering customer inquiries via email, phone & fax in a detailed timely manner. Providing customers information, tracking numbers, packing slips, invoices, MRP reports, open order reports etc.
  • Resolving customer issues, communicating delays, and providing plans of action to customers. Escalating issues when necessary, escalating concerns to the appropriate department or manager.
  • Assisting the Estimating team with standard price RFQs
  • Supporting Management with Strategic Accounts.
  • Maintaining records, Keeping accurate records of customer interactions and transactions.
  • Maintaining the document drives organized and accessible for other departments to find the required information with ease.
  • Collaborating Working with other departments to find solutions to problems and provide efficient customer service.
Requirements:
  • A.S. degree or equivalent work experience
  • 2+ years of customer service experience
  • Proof of US Citizenship


Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.