DevOps Support Engineer

3 weeks ago

Cincinnati, United States Dunnhumby Full time

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We're looking for a DevOps Support Engineer who expects more from their career. As DevOps Support Engineer you would be part of a larger global team responsible for planning, building and maintaining CI/CD pipelines for all our Price and Promotion Products and providing 3rd line engineering support of operations related issues in your region. Plus, you would be a Subject Matter Expert for dunnhumby solutions and will be a contact for dunnhumby clients beyond any solution implementation for any software related issues. Your biggest stakeholders are dunnhumby's clients, client leads, technical account management and product developers who rely on your understanding of the client's solutions, configurations and issues to deliver client value.

What we expect from you

  • 5+ years of experience in an engineering role including 3rd line application support within a public cloud environment preferably but not limited to GCP and/or Azure.
  • Experience building automation and pipelines (integration, testing, deployment) using CI/CD tools (Jenkins, GitLab, TeamCity, Octopus, GoCD, etc.)
  • Experience working with and maintaining version control and package management systems (e.g. Artifactory, APT, Git/GitHub/GitLab)
  • Experience with Docker containers (images and registry management)
  • Experience with Kubernetes to orchestrate the deployment, Scaling and management of Docker containers.
  • Experience with scripting in Python/Bash/PowerShell
  • Understanding of metrics collectors such as Graphite or Prometheus is good to have.
  • Experience representing client issues as part of an engineering team such that they are resolved within agreed SLA's
  • Fluency in querying and investigating data across various database platforms
  • Experience of incident, defect, release and change management within the ITIL Framework
  • Ability to work collaboratively on a cross-functional team with a wide range of experience levels and across multiple distributed teams

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contactstephanie.winson@dunnhumby.com to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

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