Current jobs related to Customer Success Manager - Colchester - Data Innovations

  • Client Success Specialist

    2 weeks ago

    Colchester, Vermont, United States Data Innovations Full time

    Key Responsibilities: - Cultivate and enhance the overall post-sales engagement with designated accounts to foster the growth of Data Innovations' presence, encompassing activities such as training, professional services, technical assistance, and contract renewals. - Prioritize the provision of support to assigned Partners and Key Clients. - Serve as the...

  • Program Manager

    1 week ago

    Colchester, Vermont, United States Hayward Tyler Full time

    Project Manager Job DescriptionWelcome to Hayward Tyler, a leading company in the industry. We are seeking a highly skilled Project Manager to join our Design Value Stream team.Key Responsibilities:Customer Liaison: Serve as the primary point of contact with customers to ensure satisfaction and deliver exceptional customer experience.Contract Management:...

  • Customer Service Ambassador

    1 week ago

    Colchester, Vermont, United States Domino's Full time

    Customer Service Representative Job DescriptionThe Customer Service Representative at Domino's will ensure that customers have a positive experience whether in-store or over the phone. As the first point of contact, you will be responsible for delivering exceptional customer service with your professionalism and excellent communication skills.Key...

  • Sales Team Manager

    2 months ago

    Colchester, Vermont, United States VIP (Vermont Information Processing) Full time

    Vermont Information Processing is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to solve...

  • Project Manager

    3 months ago

    Colchester, United States Hayward Tyler Full time

    Department FocusThe Design Value Stream function supports business needs and continuous improvement efforts through proper technical product and engineering principles as well as appropriate development of employees and management. The Design Value Stream is a business unit that encompasses quoting, engineering, quality, project management, production...

  • Project Manager

    3 months ago

    Colchester, United States Hayward Tyler Full time

    Department FocusThe Design Value Stream function supports business needs and continuous improvement efforts through proper technical product and engineering principles as well as appropriate development of employees and management. The Design Value Stream is a business unit that encompasses quoting, engineering, quality, project management, production...

  • Management & Sales Development Program

    2 days ago

    Colchester, Vermont, United States Sherwin-Williams Full time

    About the RoleThe Sherwin-Williams Management and Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams' promote-from-within philosophy, you will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the...

  • Customer Marketplace Strategist

    1 week ago

    Colchester, Connecticut, United States S & S Worldwide Inc Full time

    Job DescriptionJob Summary:We are seeking a highly skilled Customer Marketplace Strategist to join our team at S & S Worldwide Inc. As a key member of our National Accounts department, you will play a critical role in coordinating new and existing marketplace policies and programs.Key Responsibilities:Analysis of each marketplace, sales, pricing, and...

  • Financial Operations Manager

    2 weeks ago

    Colchester, Connecticut, United States International Cordage East LTD Full time

    International Cordage East LTD is seeking a Financial Operations Manager. The Financial Operations Manager will oversee the accounting team and manage daily activities within the Finance Department. This role requires close collaboration with the Procurement and Sales divisions. Additionally, under the guidance of the Accounting Director, the Financial...

  • Finance Operations Manager

    7 days ago

    Colchester, Connecticut, United States International Cordage East LTD Full time

    International Cordage East LTD is seeking an experienced Finance Operations Manager. The Finance Operations Manager will oversee the accounting team and manage daily activities within the Finance Department. This role requires close collaboration with the Procurement and Sales divisions. Additionally, under the guidance of the Finance Director, the Finance...

  • Customer Marketplace Analyst

    1 week ago

    Colchester, United States S & S Worldwide Inc Full time

    Job DescriptionJob DescriptionDepartment: National Accounts Job Status: Full Time  FLSA Status: Exempt  Reports To: Audrey Bis  Amount of Travel Required: Occasional travel  Positions Supervised: None      POSITION SUMMARY Coordinate new and existing marketplace policies and programs. Master the intricacies and rules of each...

  • Office Manager

    3 months ago

    Colchester, United States US COMM FOR REFUGE Full time

    Office Manager Professional Colchester, Vermont, US Requisition ID: 1541 The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes due to forcible displacement. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of...

  • Office Manager

    3 months ago

    Colchester, United States U.S Comm for Refuge Full time

    Job DescriptionJob DescriptionOffice Manager Professional Colchester, Vermont, US Requisition ID: 1541The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes due to forcible displacement. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has...

  • Customer Service Representative

    2 months ago

    Colchester, United States Domino's Pizza LLC Full time

    Customer Service Representative (CSR) Customer Service Representative:3424 Roosevelt HWY Colchester VT 05446 The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder. Daily Routine: Greet...

  • Customer Service Representative

    3 months ago

    Colchester, United States Domino's Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR)Customer Service Representative:3424 Roosevelt HWY Colchester VT 05446The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first...

  • Project Manager

    2 hours ago

    Colchester, Vermont, United States Windwalker Group Full time

    About the RoleWe are seeking a highly skilled and experienced Project Manager to join our team at Windwalker Group. As a Project Manager, you will play a critical role in ensuring the successful delivery of engineering and construction projects for the Vermont Army National Guard.Key ResponsibilitiesProject Documentation: Develop and maintain accurate and...

  • Project Manager

    2 days ago

    Colchester, Vermont, United States Windwalker Group Full time

    About the RoleWe are seeking a highly skilled and experienced Project Manager to join our team at Windwalker Group. As a Project Manager, you will play a critical role in ensuring the successful delivery of engineering and construction projects for the Vermont Army National Guard.Key ResponsibilitiesProject Documentation: Develop and maintain accurate and...

  • Guest Service Associate

    3 hours ago

    Colchester, Vermont, United States Global Partners Full time

    Job Description:About Global Partners LP:Global Partners LP is a leading midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the Northeast.We are seeking a highly skilled Guest Service Supervisor to join our team. As a Guest Service Supervisor, you...

  • Assistant Manager

    2 months ago

    Colchester, United States Gibbs Oil Company LP Full time

    Job DescriptionJob DescriptionGibbs Oil has an opening for a Convenience Store Assistant Manager.The basic duties for this position include, but are not limited to:All aspects of assisting the manager with the day to day running of the station, station appearance, completing both daily and shift paperwork, completing counts, stocking, ordering and keeping...

  • Assistant Manager

    4 weeks ago

    Colchester, United States Gibbs Oil Company LP Full time

    Job DescriptionJob DescriptionGibbs Oil has an opening for a Convenience Store Assistant Manager.The basic duties for this position include, but are not limited to:All aspects of assisting the manager with the day to day running of the station, station appearance, completing both daily and shift paperwork, completing counts, stocking, ordering and keeping...

Customer Success Manager

2 months ago

Colchester, United States Data Innovations Full time

Responsibilities Help drive overall post-sales relationship with assigned accounts to promote expansion of DI footprint, including activities such as training, professional services, technical support, and renewals Focus on the delivery of Support to assigned Partners and Strategic Customers Provide a single point of contact for technical escalations to ensure issues are being resolved in a timely manner and updates are being provided to the correct resources Establish and maintain relationships with assigned Partners and Strategic Customers Provide oversight of assigned Partners and Strategic Customers’ support interactions Act as an escalation point for support within the CS Teams for their assigned accounts Provide broad picture view for services for assigned customers; relay best practices Regular check-ins for support related issues with assigned Partners and Strategic Customers to ensure customer satisfaction and success with DI products and services Identify and resolve barriers to customer success and reduce support turnaround times Identify renewal and upsell opportunities, move customer toward Enterprise-wide deployment of DI solutions Track assigned customer and partner engagement metrics and satisfaction indicators Ensure customer and partner feedback is communicated internally to enable ongoing improvement of DI products and services Work with VP of Operations, Partners and Strategic Customers to address trends and establish a way to address Ensure Partners are getting the training they need Ensure Partners are meeting contractual obligations for Support Liaison/Collaboration with TPS , Partner and Sales teams to ensure customer and partner satisfaction Travel up to 25%

Knowledge, Skills, and Abilities: Strong interpersonal and communications skills; including ability to communicate highly technical concepts to people of varying level of technical competency Proven problem-solving approach Ability to mentor others Process Improvement Mindset Possess high attention to detail Excellent customer interaction skills Self-motivated and to effectively manage multiple projects Extensive experience and knowledge of computer hardware, computer networking, Microsoft operating systems and Microsoft Office Suite (Word, Excel and Outlook) Expert level of knowledge related to Strategic Customer Account management, support and service Ability to follow DI’s policy and procedures Meets customer requirements for on-site visits (may include immunization requirements)

Education and/or Experience Minimum of an Associate's Degree and least 5 years of relevant professional experience in a Technical Account Manager/Support Engineer role or at least 5 years relevant working experience.

Physical Requirements/Working Conditions: While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

Preferred skills and experience: In addition to the above requirements, the ideal employee/candidate will have experience with the following: Clinical laboratory space and workflow knowledge Healthcare IT Software Previous experience with Instrument Manager Project Management

Supervision Level This person reports directly to the VP of Operations and may mentor others in the department. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

#J-18808-Ljbffr