Clinical Operations Manager

4 weeks ago

Clovis, United States miCare Health Center Full time
miCare is currently seeking a Clinical Operations Manager to join the team In partnership with the miCare Operations leadership team, the Clinical Operations Managerr is responsible for supporting daily activities of the onsite clinic employees to ensure all projects are completed on time and in compliance with all standards. It is the responsibility of the Clinical Operations Manager to assist, understand, and execute the miCare mission, philosophy, as well as company and clinical policies, and to communicate with clinical management to execute and direct patient care services.

Position Location: 362 N. Clovis Ave. Clovis, CA 93612

Responsibilities include but are not limited to:
  • Responsible for managing the day-to-day staff and associated workloads and schedules within an onsite clinic setting; staff may include but are not limited to medical receptionists, medical assistants, and phlebotomists
  • Coordinate, monitor, assign, and document patient and clinical care activities
  • Lead and coordinate daily huddles, reporting updates to the Director of Operations
  • Ensure follow through and adherence to company policies and procedures for all onsite staff
  • Partner and communicate with external vendors and escalate any concerns to the Director of Operations as needed
  • Responsible for facilitates management and reporting any office maintenance and/or repair issues to leadership
  • Assist with day-to-day clinic operations, which could include but are not limited to incoming calls, faxes, referrals, scheduling patient appointments, greeting patients, check in/check out of patients, scanning, patient support, and clinic cleanliness
  • Performance manages direct reports, sharing feedback and ideas for improvement, and escalating employee relations issues to Director of Operations as needed
  • Onboards and trains new employees that join the team
  • Coordinates and communicates with our external client partner on a regular basis; partners with the client to provide issue resolution as needed
  • Acts as first line of support for employees to problem solve and resolve day to day challenges
  • Provides timely and thorough follow up with staff, and internal and external customers
  • Acts as a role model in demonstrating the company's core values and superior customer service delivery
  • Develops strong working relationships with all medical professionals and clinical staff
  • Delivers strong communication between patients, patients' families, and medical professionals
Required Experience / Education:
  • Graduate of a certified medical assistant program
  • Current BLS Certification
  • Minimum of 3 years of clinical experience with experience in public health or clinical office setting
  • Minimum of 1 year experience managing a team of direct reports, delivering performance feedback, and managing daily schedules of a team
  • Medical terminology proficiency and demonstrated knowledge on current standards of practice for employees in medical based clinics
  • Working knowledge of computers and software including but not limited to Microsoft Office products
  • Demonstrated leadership, organizational, problem-solving, and analytical skills as well as strong detail orientation skills
  • Strong written and oral communications skills and ability to be a liaison between clinical staff and operational leadership
  • Demonstrated ability to work independently, prioritize workloads, multi-task and manage priorities to meet
What can Imagine360 offer you?
  • Multiple Health Plan Options, including a 100% Employer Paid Benefit Options
  • 100% Company paid employee premiums for Dental, Vision, STA, & LTD, plus Life Insurance
  • Parental Leave Policy
  • 20 days PTO to start / 10 Paid Holidays
  • Tuition reimbursement
  • 401k Company contribution
  • Professional development initiatives / continuous learning opportunities
  • Opportunities to participate in and support the company's diversity and inclusion initiatives


Want to see our latest job opportunities? Check out our website:

miCare Health Centers are onsite or near-site, organization-sponsored, primary-care health centers that provide Wellness, Prevention, Chronic Condition Management and Same Day/Acute Care services free to members. With minimal wait times, same day appointments, and no paperwork, miCare Health Centers eliminate the barriers of primary care to employees and work to greatly reduce the costs of employee absenteeism.

EBMS, LLC and miCare Health Centers are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or vet.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited, and no fee will be payable. Thank you for your cooperation**

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