FT Customer Service Leader

6 days ago

Scottsville, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 399441_external_USA-VA-Scottsville
Address: USA-VA-Scottsville-198 Scottsville Center
Store Code: Store 02697 Front End (7236889)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Customer Service Leader

    2 days ago

    Scottsville, Virginia, United States Food Lion Full time

    Job Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible, and friendly service to our customers.Key Responsibilities:Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a...

  • PT Customer Service Leader

    1 week ago

    Scottsville, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 399077_external_USA-KY-Scottsville Address: USA-KY-Scottsville-1224 Gallatin Road Store Code: Store 01233 Front End (7220296) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • Customer Service Representative

    2 weeks ago

    Scottsville, Kentucky, United States Emerald Technologies Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative in our back office. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProcess and manage customer ordersPrepare and deliver offers...

  • Customer Service Ambassador

    4 weeks ago

    Scottsville, Kentucky, United States Family Dollar Full time

    Job Summary:As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer experiences. Your primary goal will be to provide assistance to customers in selecting merchandise, completing cash register transactions, and answering questions about the store and its products.Key Responsibilities:Provide...

  • DMV Customer Service Representative

    3 weeks ago

    Scottsville, Virginia, United States Virginia Jobs Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Technician at the Front Royal Customer Service Center. As a key member of our team, you will be responsible for providing exceptional service to our customers, handling various transactions, and ensuring a positive experience for all who interact...

  • DMV Customer Service Representative

    3 weeks ago

    Scottsville, Virginia, United States Virginia Jobs Full time

    Job Title: DMV Customer Service TechnicianVirginia Jobs is seeking a highly skilled and customer-focused individual to join our team as a DMV Customer Service Technician. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, handling various customer transactions, and ensuring that our services are...

  • Cashier and Customer Service Representative

    5 days ago

    Scottsville, Kentucky, United States Food Lion Full time

    Job Title: PT Sales Associate CashierJoin Food Lion as a PT Sales Associate Cashier and be part of a team that provides an easy, fresh, and affordable shopping experience to our customers.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a PT Sales Associate Cashier. As a key member of our front-end team, you...

  • Rural Mail Carrier

    2 weeks ago

    Scottsville, Virginia, United States US Postal Service Full time

    Job Title: Assistant Rural CarrierCompany: US Postal ServiceAs an Assistant Rural Carrier with the US Postal Service, you will play a vital role in delivering essential services to rural communities. Your responsibilities will include:Key Responsibilities:Delivering packages on Sundays and observed holidays using dynamic route descriptionsDelivering,...

  • PT Center Store Associate

    4 weeks ago

    Scottsville, Kentucky, United States Food Lion Full time

    Our Commitment to AssociatesAt Food Lion, our associates are the backbone of our organization. We strive to provide a fulfilling work experience that offers variety, challenges, and opportunities for growth. Each associate plays a vital role in our success, and we reward performance and commitment with a range of benefits and development opportunities.Our...

  • Service Delivery Manager

    2 weeks ago

    Scottsville, Kentucky, United States Spectrum Industries Full time

    Service Manager Job DescriptionSpectrum Industries is seeking a highly skilled Service Manager to oversee and coordinate service activities for our business segments in Germany.The successful candidate will be responsible for managing a team of field service technicians and providing internal customer support for commissioning, troubleshooting, and...

  • International Trade Specialist

    3 weeks ago

    Scottsville, Kentucky, United States Horizon Technologies Full time

    Unlock Your Potential in International TradeAre you ready to take your career to the next level in the exciting world of international trade? Look no further than Horizon Technologies, a leading provider of customs services with a global presence.We're seeking a talented professional to join our team as a Commercial Clerk, where you'll have the opportunity...

  • Seasonal Warehouse Worker

    3 days ago

    Scottsville, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy and you could evenschedule your first day of work within 20 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application...

  • Process Management Specialist

    2 weeks ago

    Scottsville, Kentucky, United States Stellar Ventures Full time

    Process Management Opportunity at Stellar VenturesWe are seeking a skilled Process Management professional to join our COE team.The COE team is responsible for the efficient order processing and creation/maintenance of master data and rules for our graphical order processing.You will act as the interface between IT and the sales department's internal users,...

  • Process Management Professional

    4 weeks ago

    Scottsville, Kentucky, United States Stellar Ventures Full time

    Employee (m/f/d) Process ManagementWe are a leading manufacturer of fitted kitchens and the market leader in Germany, with a strong presence in Europe. Our factories are among the most modern and efficient production facilities for kitchen furniture in Europe.Our company has a rich history of over 75 years, built on the pillars of highest quality, individual...

  • Estimate Review Specialist

    2 months ago

    Scottsville, United States Servpro Industries, LLC Full time

    What we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...

  • Production Coordinator

    4 weeks ago

    Scottsville, Kentucky, United States Nebula Ventures Full time

    About Nebula VenturesWe are a leading provider of high-quality personnel services for medium-sized companies and cover all industries and professional groups.Our comprehensive range of services includes holistic solution concepts and comprehensive personnel consulting, allowing us to adapt flexibly to the needs of our clients.We enable your entry into...

  • Emergency Medicine Physician in Scottsville, Kentucky

    2 weeks ago

    Scottsville, Kentucky, United States TeamHealth Full time

    Job DescriptionTeamHealth is seeking a skilled Emergency Medicine Physician to join our team at The Medical Center at Scottsville in Scottsville, Kentucky.Key Highlights24 hours of physician coverage with the option of working 12 or 24-hour shiftsAnnual volume of 8,245 emergency department visitsMeditech EMR systemSign on and relocation bonus for full-time...

  • Operations Supervisor

    2 weeks ago

    Scottsville, United States Cooper Companies Full time

    Job Description CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world's leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such...

  • Emergency Medicine Physician in Scottsville, KY

    1 week ago

    Scottsville, Kentucky, United States TeamHealth Full time

    Job OpportunityTeamHealth is seeking a skilled Emergency Medicine Physician to join our team at The Medical Center at Scottsville in Scottsville, Kentucky. This facility sees an annual volume of 8,245 emergency department visits, with 24 hours of physician coverage. The average patients seen per hour is 1. Enjoy the support of 24 hours of physician coverage...

  • PT Sales Associate Cashier

    1 month ago

    Scottsville, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 233425_external_USA-VA-Scottsville Address: USA-VA-Scottsville-198 Scottsville Center Store Code: Store 02697 Front End (7236889) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...