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Retail Sales and Service Consultant- Bilingual
3 weeks ago
**Retail Sales and Service Consultant- Bilingual (East Ft. Lauderdale, FL)**
Florida Blue Category Sales/Marketing Job Id 26247 Job Type Full-time Job available in 2 locations
* Fort Lauderdale, Florida, United States
* United States
**What Will Be Your Purpose** : * Provide a customer friendly service experience for customers with questions or issues related to healthcare, health insurance or related topics.
Resolve member issues including all product and billing inquiries
Educate members on self-service tools
Guide members to value based providers
Host Customer Video Appointments
* Generate leads for new sales and sales of replacement and add-on products
Generate referrals from existing client base
Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs
Using lead management tools, contact prospects for sales opportunities
Set appointments for sales visits
* Process retention consultations
* Sell health and ancillary insurance products to Florida individual consumers and small groups
Analyze prospect needs and match to BCBSF products
Conduct plan comparison and analysis for existing members seeking new solutions
Facilitate application process and perform field underwriting; advise customers of eligibility, rates and riders as appropriate
Monitor enrollment process in partnership with Direct Sales Senior Advisor
Promote and facilitate APO enrollment and set-up
Review with and deliver product fulfillment materials to customers
Ensure new customers receive orientations/information regarding self-service and shopping tools, incentives and value-added features and information
Perform outbound call campaigns for Under 65 and Over 65 segment
* 3+ years related work experience in a sales and service environment
* High school diploma or GED
* State of Florida 2-15 Health, Life and Annuities license upon hire
* Excellent verbal and written communication skills
* Experience using MS Word, MS Excel, MS PowerPoint, Internet, and web-based tools
* Work flexible hours to include evenings, weekends, and holidays
* Agents employed with Florida Blue are permitted to schedule appointments with Florida Blue, USAble, FCL and Health Options. No other health and life appointments are to be scheduled with any other company while employed with Florida Blue
* Bachelors degree in a related field Marketing
* Experience with health insurance products to include individual and group plans
* Bilingual in Spanish/English
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