Current jobs related to Trainer- Collections and Quality Assurance - Wake Forest - First Citizens Bank

  • Quality Assurance Specialist

    1 week ago

    Wake Forest, North Carolina, United States Chili's Grill & Bar Full time

    Quality Assurance SpecialistAt Chili's Grill & Bar, we're committed to delivering exceptional dining experiences to our guests. As a Quality Assurance Specialist, you'll play a vital role in ensuring that every dish that leaves our kitchen meets our high standards of quality and taste.Responsibilities• Ensure that food is prepared to our company's...

  • Quality Assurance Specialist

    6 days ago

    Wake Forest, North Carolina, United States Chili's Grill & Bar Full time

    Quality Assurance Specialist - Wake Forest Chili's11380 Capital Blvd Wake Forest, NC 27587 Role OverviewOur Quality Assurance Specialists ensure each Guest receives perfectly prepared, high-quality food. They provide dependable, fast service that is absolutely Chili's. If you take pride in great teamwork, then we want to hear from youFast hiring process...

  • Quality Assurance Director

    3 days ago

    Wake Forest, North Carolina, United States FASTENER DISTRIBUTION HOLDINGS LLC. Full time

    Job Title: Director of QualityAt FDH Aero, we are seeking a highly skilled and experienced Director of Quality to oversee our Quality Management System. As a key member of our leadership team, you will be responsible for ensuring compliance with industry standards and driving continuous improvement initiatives.Key Responsibilities:Maintain compliance with...

  • Quality Assurance Specialist

    3 weeks ago

    Wake Forest, North Carolina, United States Chili's Grill & Bar Full time

    Job SummaryChili's Grill & Bar is seeking a Quality Assurance Specialist to join our team at our Wake Forest location. As a Quality Assurance Specialist, you will play a critical role in ensuring that every guest receives perfectly prepared, high-quality food.Key ResponsibilitiesPrepare food to company standards and specificationsEnsure food orders are...

  • Quality Assurance Specialist

    4 days ago

    Wake Forest, North Carolina, United States FASTENER DISTRIBUTION HOLDINGS LLC. Full time

    Quality Technician Role at BTC Electronic ComponentsWe are seeking a detail-oriented Quality Technician to join our team at BTC Electronic Components, an FDH Aero Company. As a Quality Technician, you will play a vital role in ensuring our products meet the highest standards in the aerospace and defense industries.Key Responsibilities:Conduct thorough...

  • Quality Assurance Manager

    11 hours ago

    Forest Park, Georgia, United States Caterpillar Full time

    About the RoleCaterpillar is seeking a Quality Manager to join our team in Clayton, NC. As a Quality Manager, you will be responsible for guiding a diverse team of Quality Auditors and Product Quality Technicians towards building and maintaining a culture of quality.Key ResponsibilitiesProvide guidance and direction for a team that owns and executes quality...

  • Quality Assurance Specialist

    4 weeks ago

    Lake Forest, Illinois, United States Abbott Laboratories Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Abbott Laboratories. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and integrity of our products and processes.Key ResponsibilitiesImplement and maintain the effectiveness of the Quality System, ensuring compliance with...

  • Quality Assurance Specialist

    4 weeks ago

    Lake Forest, California, United States Messina Talent Advisors Full time

    Job OverviewWe are seeking a Quality Assurance Specialist for a contract-to-hire opportunity with our client, a prominent manufacturer and supplier of uniform microparticles for biomedical and diagnostic applications. In this role, you will execute quality assurance protocols and comply with standard operating procedures to evaluate products, ensuring strict...

  • Director, Quality

    1 month ago

    Wake Forest, United States FASTENER DISTRIBUTION HOLDINGS LLC. Full time

    Job DescriptionJob DescriptionFDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the...

  • Director, Quality

    5 days ago

    Wake Forest, United States FASTENER DISTRIBUTION HOLDINGS LLC. Full time

    Job DescriptionJob DescriptionFDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the...

  • Senior Quality Assurance Engineer

    3 weeks ago

    Forest Lake, Minnesota, United States Cypress HCM Full time

    About the RoleCypress HCM is seeking a highly skilled Senior Quality Assurance Engineer to join our team. As a Senior Quality Assurance Engineer, you will be responsible for ensuring the quality of our products and services, and for developing and implementing quality assurance processes and procedures.Key ResponsibilitiesQuality Assurance: Develop and...

  • Quality Assurance Specialist

    2 weeks ago

    Forest Park, Georgia, United States Ferrara Full time

    Job SummaryWe are seeking a highly motivated Quality Assurance Technician to join our team at Ferrara. As a Quality Assurance Technician, you will play a critical role in ensuring that our products meet the highest standards of quality and safety.Key ResponsibilitiesConduct analytical lab checks to ensure compliance with quality standardsCollaborate with...

  • Sr. Program Quality, Mission Assurance Engineer

    2 months ago

    Forest, United States Raytheon Technologies Full time

    Date Posted: 2024-08-08 Country: United States of America Location: MS301: 19859 Highway 80, Forest 19859 Highway 80 CMC Forest, Forest, MS, 39074 USA Position Role Type: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We...

  • Quality Management Staff Training Director

    5 months ago

    Wake Forest, United States TRG Health Care System LLC Full time

    Job DescriptionJob DescriptionWe’re currently looking for a Quality Management Staff Training Director. Please review the full job posting for complete details.Qualified candidates will be self-starters, capable of being productive in a fast-moving office environment. Additionally, they should have two years of full-time equivalent experience in quality...

  • Quality Assurance Specialist

    1 week ago

    Forest Park, Georgia, United States Ferrara Full time

    Job Title: Quality Assurance TechnicianAt Ferrara, we are seeking a highly motivated and detail-oriented Quality Assurance Technician to join our team.Job Summary:The Quality Assurance Technician is responsible for ensuring that quality standards and programs are being met. This includes conducting analytical lab checks, working collaboratively with...

  • Quality Assurance Technician

    7 days ago

    Forest City, North Carolina, United States ProAmpac Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Quality Assurance Technician to join our team at ProAmpac. As a Quality Assurance Technician, you will be responsible for ensuring that our facility meets the highest standards of quality and safety.Key ResponsibilitiesPerform facility orientation and introduction to supervisors and...

  • Senior Quality Assurance Engineer

    1 week ago

    Lake Forest, California, United States ICU Medical Full time

    {"Job Title": "Senior Quality Assurance Engineer", "Job Summary": "We are seeking a highly skilled Senior Quality Assurance Engineer to join our team at ICU Medical. In this role, you will be responsible for ensuring the highest level of quality in our products and processes.Key Responsibilities:* Develop and implement quality systems and processes to ensure...

  • Inspector - Quality Assurance Specialist

    2 weeks ago

    Forest, Virginia, United States LanceSoft Full time

    Job Description:LanceSoft is seeking a highly skilled Inspector to join our team. As an Inspector, you will play a critical role in ensuring the quality of our products and services.Key Responsibilities:Conduct Quality Inspections: Perform thorough inspections of purchased parts, units, materials, equipment, and panel/module level assemblies to ensure they...

  • Senior Quality Assurance Engineer

    4 weeks ago

    Lake Forest, Illinois, United States Smiths Medical Full time

    Position OverviewAs a pivotal member of the quality assurance team at Smiths Medical, the Senior Quality Engineer will play a crucial role in supporting the development and quality assurance of our medical hardware products. This position involves overseeing compliance with established quality standards and regulatory requirements, including ISO 13485, ISO...

  • Quality Assurance Manager Europe

    2 weeks ago

    Brook Forest, United States BlueSky Innovations Full time

    At BlueSky Innovations, we believe that innovation and tradition are the keys to our success. As a leading global provider of high-performance solutions, we have been serving the maritime industry for decades. Our innovative products are used by container giants, supertankers, naval ships, luxury yachts, large cruise ships, and passenger ferries. With a...

Trainer- Collections and Quality Assurance

4 months ago

Wake Forest, United States First Citizens Bank Full time

Overview: This position provides quality call monitoring and new hire training for the Collections & Loss Mitigation business units of the Bank to reduce risk and enhance the client experience. Objectively reviews and scores calls in the course of Collections, Loss Mitigation and Recovery in a multi-product environment. Evaluates performance of collection associates to ensure compliance with applicable regulations, call standards, policies, and procedures. Scores calls and written correspondence and provides coaching and training to help associates achieve quality and productivity goals. Assists in the refinement, management, and continuous growth of quality assurance capabilities. Facilitates continuous improvement in processes and overall performance while reducing associate attrition and risk. Responsibilities: Quality Assurance - Monitors calls to ensure service standards, overall call quality, and alignment to policy and regulatory guidelines. Utilizes a quality monitoring program to track performance at individual, functional, and departmental levels. Identifies areas of improvement and possible risks. Provides analytic data to management that allows for key business insight.Coaching & Training - Provides feedback to collection associates and collaborates with managers on observed strengths and improvement opportunities. Ensures the uniformity of coaching and feedback delivery to collection associates through regular calibration sessions. Develops training materials and job aids and administers training to new hires and current associates as needed.Business Support - Works closely with all levels of collection management to address concerns and inefficiencies. Participates in the development and improvement of call monitoring formats, quality standards, and training curriculum. May assist operational process improvements or risk mitigation efforts. Provides new hire training, product training, and system training.Client Service - Strengthens client service capabilities through ongoing monitoring of the client experience and training of associates. Qualifications: High School Diploma or GED and 3 years of experience in Collections, Customer Service, Call Center, Quality Control, or Financial Services including Quality AssurancePreferred Education: College graduate with 1 year in Financial Services, Quality, or training roleSkill(s): Must have knowledge of applicable regulations pertaining to the collections and loss mitigation of distressed credits