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FT Registration Technician

1 month ago

Sierra Vista, United States Cochise College Full time
Salary: $16.52 - $18.83 Hourly

Location : Sierra Vista-District Wide, AZ

Job Type: Full-time

Job Number: 2401485

Division: zFT Student Services

Departments: zFT Student Services - Admissions and Recruiting

Opening Date: 07/24/2024

FLSA: Non-Exempt

Remote Work Eligible: No

Pay Grade: NE02

Duration/Parameters: 40 hours/week; 12 months/year

Position Summary

Position Summary: The Registration Technician is responsible for providing support in the areas of admissions, student registration, record maintenance, and transcript services, while providing excellent customer service at the registration counter, via email, and over the phone.

Essential Functions: As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.
Note: Cochise College requires a post offer, pre-employment background screening of all employees.
This position is open until filled, with applications reviewed on receipt. The job posting may close at any time.

Marketing Statement
Cochise College serves the residents of Cochise County from two campuses and four centers throughout Southern Arizona with panoramic views of five different mountain ranges. The college has been recognized nationally for its cost, return on investment, and high success rate; providing over 90 general and technical education programs leading to a variety of workforce certificates and associate degrees. The college is accredited by the Higher Learning Commission and is a designated Hispanic-Serving Institution (HSI).
CHECK OUT COCHISE COLLEGE HERE
Duties and Responsibilities

Duties and Responsibilities: Within the scope of college policies and procedures, this position:

Performs exceptional customer service for students, employees, and the public; responds to inquiries concerning college offerings, registration, admissions, and transcripts; is knowledgeable and can explain policies and procedures related to student records

Processes district wide student, faculty, and staff ID cards

Performs data entry; ensures student information is entered, processed, utilized, and stored in compliance with federal and institutional guidelines; assists in record management; alphabetizes, files, scans, and ensures all records are accurate and up to date

Assists and acts as backup for other department staff in the performance of admissions, transcripts, and registration activity; assists in the testing of software updates and solves database problems

Maintains an accurate and up to date desk reference of procedures for accomplishing duties and responsibilities

Performs other related duties as assigned

General Expectations: Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.

Education and Experience; Knowledge, Skills and Abilities

Education and Experience Requirements:

Associate's degree from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of Education

One year of related experience

An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.

Knowledge, Skills and Abilities:

Knowledge of and ability to follow college policies and procedures

Knowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications and Banner

Knowledge of the proper operation of and the ability to use personal computers and standard office equipment

Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner when faced with difficult situations

Ability to organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail

Ability to work independently while contributing to team environment

Ability to analyze problems, identify solutions and take appropriate action, resolve problems using independent judgment and decision-making processes

Ability to establish and maintain effective working relationships with supervisors, other department staff, students and the public

Ability to work accurately, efficiently, and effectively with all types of data

Ability to maintain accurate office procedures

Ability to work under pressure with frequent interruptions and fluctuations in workloads

Work Environment & Physical Requirements

Work Environment: Work is primarily performed under general supervision. Incumbent generally performs work in a typical office setting with appropriate climate controls.

Physical Requirements: Essential functions of this position require: lifting, manual dexterity, ability to communicate.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; involves sitting majority of time; walking and standing are required only occasionally and all other sedentary criteria are met

Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability and creative problem-solving skills are important

Reports to: Assistant Director of Admissions and Records

Cochise College is committed to providing a as part of total compensation for our benefit eligible employees.