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Card Support Agent

2 months ago

Austin, United States Staffmark Group Full time

Do you thrive in fast-paced environments and excel at providing exceptional customer support? If so, Staffmark is looking to connect with you We have partnered with a leading company and are seeking enthusiastic individuals to join their team as a Card Support Agent in Austin, TX. Hours of operation: 8am - 8pm. Could be on a schedule during these times. Mon - Sat, will need flexibility. Pay rate: $16 - 17/hr. Responsibilities: Understands the customer and agent experience intimately. Provides real-time specialist support as needed. Reviews interactions to ensure complete resolution of customer issues. Investigates complex customer challenges and provides timely resolutions. Manages and responds to complaints from call center staff promptly. Builds relationships and communicates effectively across teams to share information. Demonstrates effective analytical and communication skills in gathering and providing information, and in formulating decisions. Qualified candidates will have one year of call center experience. Need financial support experience. Ability to work independently with minimal supervision while knowing when to escalate issues as needed. We offer medical, dental, and vision insurance, life insurance, short-term disability, 401k plans, daily pay, referral bonus potential, employee discount programs, unmatched professional development, and more. If you're ready to elevate your career, then click "Apply Now" We look forward to connecting with you After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.