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Patient Services Assoc/Assist

4 months ago

Ann Arbor, United States University of Michigan Full time

How to Apply

Please make an application promptly if you are a good match for this role due to high levels of interest.

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

Provide complex clerical and patient support services in Psychiatric Emergency Services. Perform a wide range of activities including greeting, arriving and registering patients, and initiating appropriate paperwork and managing very busy clinic/crisis phone lines.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*
  • Greet PES patients and their guests.
  • Arrives and registers patients; updates patient documentation in MiChart; Identifies patient financial liability; Obtains proper insurance address and documentation to ensure correct charges. Reviews and manages work queues.
  • Notify staff in clinical room of patient arrival and phone calls
  • Fax/scan necessary paperwork as well as distribute incoming faxes to clinical staff immediately
  • Triage calls for very busy multi-line suicide hot line.
  • Manage inventory for brochures, office and kitchen supplies on regular basis, receive and restock supplies and brochures
  • Update staffing board and call in additional staff as requested
  • May need to assist clinical team to quickly run errands to the medical emergency room and/or blood labs to deliver patient samples
  • Tests out clerical team procedures, works with administrative manager to investigate problems with clinical operations and implement solutions.
  • Submit work orders and manage status of them. Assists with clinical reporting, data entry and analytics; Other duties as assigned.
Required Qualifications*
  • High school graduate or equivalent.
  • Proven excellence in customer service and demonstrated ability to work well under pressure
  • Successful candidate will exhibit professional and positive image when interacting with patients, faculty, and staff.
  • Ability to accurately handle multiple responsibilities in a fast- paced environment.
  • The ability to accurately receive and relay information over the telephone and through written documentation.
  • The ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work and inventory supplies.
  • Knowledge of general office practices.
  • Proficient in Microsoft Excel and Word.
  • Candidate must be an active team player but also be able to work independently as needed and take direction and feedback from other staff.
  • Candidate must be comfortable working alone at times and be able to handle all aspects of the position once training is completed.
  • Ability to respond quickly and responsibly to resolve potential crises that may occur.
  • Strong organization, problem-solving and prioritization skills are required.
  • Demonstrated record of excellent attendance.
  • Exceptional interpersonal skills.
  • Ability to communicate effectively.
  • Demonstrated active listening, written, verbal, and information technology skills.

Associate level requires 2-3 years of experience.

Assistant level requires 0-2 years of experience.

Desired Qualifications*
  • Experience working in a large, complex health care setting.
  • Proficient in Excel and MiChart
  • Knowledge of University Policies & Procedures.
Work Schedule
  • PES is a 24/7 unit. This is a 40 hour per week day position. The regular shifts are expected to be on Monday Through Friday, from 3:00PM - 11:30PM. Flexibility to cover other shifts or adjust hours based on needs of PES may be required. Shifts will include some holidays.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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