Franchise Hotel

2 months ago

Cleveland, United States IHG Full time

**Your web browser (Chrome 88) is out of date.** **Franchise Hotel - Front Desk Manager**

**Hotel Brand:** Holiday Inn Express

**Location:** United States, Ohio, Cleveland

**Hotel:** Holiday Inn Express - Cleveland Downtown - (CLEOH)

**Job number:** FRCLEOH732

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*This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees*.

*By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer*.

At Holiday Inn Express, were all about travel thats simple AND smart.

****Your day to day****

**Guest Experience**

Ensure your front office team delivers a great service, professional attention and personal recognition

Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction

Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

**People**

Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance

Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

Ensure your team are properly trained on systems, security, service and quality standards

**Financial**

Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management

Oversee night audit function and preparation of daily financial reports

Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

**Responsible Business**

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner

Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

Perform other duties as assigned. May also serve as manager on duty

****What we need from you****

Well reward all your hard work with a great salary and benefits including but not limited to superb training, free parking, PTO, health benefits, employee rates, company cell phone.

Join us and youll become part of the family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

****What we offer****

Bachelors degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience.

Must speak fluent English. Other languages preferred.

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