Client Support Specialist

24 hours ago

Marlborough, United States Doble Engineering Company Full time
JOB SUMMARY

We are seeking a Client Support Specialist who will be dedicated to supporting the Sales Operations, Customer Partnerships team function through annual contract renewals.Activities including quotations and proposals, as well as the management of orders related to annual contracts. Other responsibilities will include other supporting functions including commercial documentation, system configuration verification, and channel partner communications. This position is located in Marlborough, Mass. and it will report to the Manager of Sales Operations.

ESSENTIAL JOB FUNCTIONS
  • Generate a list of contract renewals on a monthly basis.
  • Prepare reports on client contracts on installed base vs. contract obligations.
  • Partner with Regional Sales Managers and Client Account Manager on preparing information for account reviews, retention management additions/deletions, mergers, consolidations, and splits.
  • Coordinate with Sales Operations Manager on pricing determination.
  • Review and track all contractual documents for each client, such as, contract amendments, tax documents, purchase orders, etc. during time of submission.
  • Send out renewal notifications to clients ninety (90) days in advance of expiration, and follow-up on lapsed renewals via phone or written correspondence.
  • Ensure that clients are properly invoiced and provide billing instructions for accounting team.
  • Work with clients to facilitate any midterm contract changes, and any other special equipment allocation issues.
  • Enters orders received from clients and channel partners into ERP system.
  • Works closely with Operations department to ensure that all orders are meeting export compliance requirements.
  • Ensures CRM information is updated including but not limited to contact information, selling opportunity status, or other general account information, as necessary.
  • Responds to and complete customer requests for commercial documentation, including but not limited to insurance, safety, compliance, quality, legal, or financial.
  • May be assigned to execute other initiatives within the Sales Operations department.
QUALIFICATIONS

EDUCATION:

Bachelor's Degree B.A./B.S. in Business, Marketing, or equivalent related experience.

REQUIRED EXPERIENCE:
  • 0-2 years of direct experience in a Sales Support or Sales Operations role.
  • Strong interpersonal skills with the ability to work independently and within a team environment.
  • Successful record of accomplishments of working with cross-functional teams.
  • Strong communication skills in English, both written and verbal.
  • Excellent organizational and time management skills.
  • A history of meeting customer driven deadlines.
  • An anticipation of needs and proactive approach.
  • A professional demeanor at all times both with all stakeholders both internal and external to Doble.
  • Previous CRM experience (Salesforce.com) preferred.
  • Demonstrated proficiency with Microsoft Office (Outlook, Word, Excel, SharePoint).
  • Domestic and international travel, including air travel, may be required up to 10%.
PREFERRED EXPERIENCE (Not Required):
  • Familiarity with Doble family portfolio.
  • Fluency in additional languages other than English.
  • Experience working in a global environment.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.

Hourly Pay Range Minimum $25.39 - Midpoint $31.74

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job.A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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