In House Marketing Manager

2 weeks ago

Orlando, United States Bluegreen Vacations Full time

In House Marketing Manager - Solara Surfside Resort

in

Surfside, FL

by

Bluegreen Vacations

The In-House Marketing Manager

is responsible for overseeing the day to day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters and exchangers). Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions Design programs to increase tour flow during off season months Maintain site penetration above approved levels without generating guest complaints Maintain tour and/or gifting cost below approved or budgeted levels Hold weekly meetings with all associates to address procedures, policies, issues, and programs Ensure weekly In-House reports are submitted to In House by set deadline Manage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpoint Job Requirements: High School Diploma or equivalent One year of Timeshare, Management and Customer Service experience Concierge, Web Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite. Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization

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