Retail Equipment Services Lead

2 weeks ago

Latham, United States DICK'S SPORTING GOODS INC Full time
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today

OVERVIEW:

The Equipment Services Lead has primary responsibility for operating the store's service department including scheduling and maintenance so as to maintain high quality and safety standards and deliver extraordinary service to our athletes. The Equipment Services Lead is responsible for building, maintenance and repair all types of equipment from entry level to high end. In addition the core responsibilities within the service department, the Equipment Services Lead is expected to be fully trained in sales and register functionality to help meet the needs of the athletes visiting our House of Sport location.

ROLE RESPONSIBILITIES:

Service & Operations
  • Preserving complete and accurate shop records and maintaining record keeping systems.
  • Scheduling and monitoring the production and throughout of shop work to meet customer demand.
  • Completing Post Accident inspections and reports as necessary.
  • Own scheduling and inspection/repair process for operations ensuring equipment is available and ready for the customers.
  • Assists with maintaining equipment and ensuring a clean, secure and safe work environment.
  • Properly utilize company systems to ensure all equipment is correctly checked out and checked in when returned.
  • Partners with the Community Team to bring visibility to equipment service offerings.
Building, Maintenance and Repair
  • Lead the shop team in all services, including but not limited to:
    • Bike: minor repairs, changing flat tires, repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
    • Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails.
    • Diagnose faults, damage and wear to give accurate estimates to athletes, and educating them on and whether repairs are essential or recommended.
    • Assemble new equipment and preform quality checks before handing off to the explorer.
Customer Service
  • Assist and educate athletes with the purchase including how to use and maintain their equipment and accessories.
  • Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.
  • Contributes to sales results by knowing products and services, accurately communicating product information.
Supervise & Develop Talent
  • Working with management to build, train, and certify a team of Technicians to carry out shop service.
  • Handling risk by ensuring all shop employees are trained and certified to the level of work they perform and all work meets vendor quality and safety specifications.
  • Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables.
LEADERSHIP COMPETENCIES:

Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:
  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented
  • Engagement Driver
  • Talent Developer
  • Effective Team Building Skills
  • Plans & Aligns
QUALIFICATIONS:
  • Flexible availability - including nights, weekend, and holidays
  • Prior retail sales experience (or customer-focused experience) preferred
  • 2 + years previous shop experience or equivalent including assembly, service and repair of bike and other equipment; preferred previous experience managing a team


Targeted Pay Range: $19 - $28. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.

  • Retail Equipment Services Lead

    17 hours ago

    Latham, New York, United States DICK'S SPORTING GOODS INC Full time

    About the RoleWe are seeking a highly skilled and experienced Equipment Services Lead to join our team at DICK'S Sporting Goods INC. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring the highest quality of equipment maintenance and repair.Key ResponsibilitiesService & OperationsManage and...

  • Retail Equipment Services Lead

    3 days ago

    Latham, New York, United States DICK'S SPORTING GOODS INC Full time

    About the RoleWe are seeking a highly skilled and experienced Equipment Services Lead to join our team at DICK'S Sporting Goods INC. As an Equipment Services Lead, you will be responsible for operating the store's service department, including scheduling and maintenance, to ensure high-quality and safe service delivery to our customers.Key...

  • Retail Apparel Operations Lead

    2 weeks ago

    Latham, United States House of Sport Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play.  A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Retail Sales Lead Apparel

    3 months ago

    Latham, United States DICK'S SPORTING GOODS INC Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Retail Apparel Operations Lead

    2 weeks ago

    Latham, United States House of Sport Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play.  A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Retail Apparel Operations Lead

    2 weeks ago

    Latham, United States House of Sport Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play.  A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Retail Apparel Operations Lead

    1 week ago

    Latham, United States House of Sport Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play.  A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Retail Sales Lead Apparel

    1 week ago

    Latham, United States DICK'S SPORTING GOODS INC Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentall Retail Sales, Store Manager, Retail, Apparel, Store Leader, Lead

  • Retail Sales Lead Apparel Specialist

    3 days ago

    Latham, New York, United States DICK'S SPORTING GOODS INC Full time

    Job Summary:We are seeking a highly motivated and experienced Retail Sales Lead to join our team at House of Sport by DICK'S Sporting Goods. As a Retail Sales Lead, you will be responsible for leading a team of sales associates and driving sales growth in our apparel department.Key Responsibilities:Lead and manage a team of sales associates to achieve sales...

  • Retail Customer Service Specialist

    2 months ago

    Latham, United States DICK'S SPORTING GOODS INC Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Service Manager

    2 months ago

    Latham, United States Anderson Equipment Company Full time

    Job DescriptionJob DescriptionService Manager - Albany, NYAnderson is a third-generation family-owned heavy equipment company that has been proudly operating from headquarters in Bridgeville, Pennsylvania since 1935. We provide a competitive benefits package that includes PTO, 401K, Health, Dental, Vision, Life Insurance , and more. If you are interested in...

  • Retail Apparel Operations Lead

    2 weeks ago

    Latham, NY, United States House of Sport Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play.  A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Service Technician

    3 days ago

    Latham, New York, United States Anderson Equipment Company Full time

    Job SummaryJob Title: Service TechnicianCompany: Anderson Equipment CompanyJob Type: Full-timeLocation: Latham/Albany, NYJob Description:Key Responsibilities:Perform activities working in the branch service operations, including cleaning, repair, and maintenance work on heavy equipment.Contribute to other branch functions where needed.Requirements:High...

  • Retail Sales Associate

    1 day ago

    Latham, New York, United States DICK'S SPORTING GOODS INC Full time

    About UsDICK'S Sporting Goods is a leading omni-channel retailer of sports equipment, apparel, and footwear. Our mission is to inspire athletes and outdoor enthusiasts to reach their full potential by providing the best products, services, and expertise.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team...

  • Service Technician

    3 months ago

    Latham, United States Anderson Equipment Company Full time

    Job DescriptionJob DescriptionTitle: Service TechniciansLocation: Latham/Albany, NYJob Desc/Summary: Qualified candidate will perform activities working the branch service operations, which may include cleaning, repair and maintenance work on heavy equipment, and other related duties. Will also contribute to other branch functions where needed.Required...

  • Golf Equipment Specialist

    1 week ago

    Latham, New York, United States House of Sport Full time

    OVERVIEW:House of Sport by DICK'S Sporting Goods is not just a retail outlet; it is a hub for athletes to engage, explore, and enhance their skills.We are redefining the retail landscape by providing exceptional experiences, prioritizing top-notch service, and fostering a culture of inspiration among our teammates and athletes alike.We are dedicated to...

  • Retail Apparel Operations Lead

    2 weeks ago

    Store1584 Latham NY, United States House of Sport Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play.  A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Lead Customer Service Teammate

    4 weeks ago

    Latham, United States The Golub Corporation - Price Chopper Supermarkets Full time

    To be the advocate for our guests and consistently meet our guests expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work ar Customer Service, Team Leader, Guest Service, Retail, Grocery, Service

  • Retail Operations Associate

    2 months ago

    Latham, United States DICK'S SPORTING GOODS INC Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...

  • Retail Cashier

    1 month ago

    Latham, United States tapwage Full time

    House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our...