Customer Support Representative

4 weeks ago


Cambridge, United States Cultural Care Au Pair Full time
Description

Position at Cultural Care Au Pair

Due to the upcoming holiday season, there will be a delay in reviewing applications. We appreciate your patience and understanding. We aim to respond to all applicants the week of January 6th.

The Customer Support Representative role gives insight into every aspect of our organization, setting up the right candidate for future growth opportunities within Cultural Care and greater EF. You will use your superior communication skills and timely responsiveness in this highly visible position within our company. Working mostly through phone and email communication, you serve as the primary resource of information and problem solving for our host families, au pairs, contractors and colleagues. Based in the Boston office with hybrid flexibility.

Your responsibilities include:
  • Effectively & kindly answer questions and resolve customer needs over the phone and email
  • Identify and implement opportunities to enhance customer experience
  • Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires
  • Prioritize customer needs and set realistic expectations
  • Review documents to make sure we remain in 100% compliance with the US department of State
  • Call and email host families to remind them of program fees, due dates, credits and discounts
  • Responsible for the overall Accounts Receivable aspect of your region
Who you are:

You are a natural relationship builder, and truly enjoy working in a collaborative environment. If you disliked group projects in college, this job is not for you. If you want to play a major role in keeping our cultural exchange program healthy and vibrant for years to come, this job may be perfect for you. Innately you are able to maintain a positive attitude and make every customer feel like your top priority. With every inquiry from our program participants and Local Childcare Consultants (LCCs) you proactively add value to the overall customer experience, by being thorough, taking ownership of resolution and anticipating their future needs.

The ideal candidate:
  • Demonstrated relationship-building experience
  • The ability to be a natural motivator, bringing passion and enthusiasm to a team
  • 1-2 years of work experience, preferably in customer service
  • Problem solving and conflict resolution skills
  • Strong adaptability, flexibility, and resourcefulness
Why you'll love working here: Perks, Benefits, and more
This is the most fun, high caliber place you'll ever work. Ask any employee why they love EF (whether they've been here 10 minutes or 10 years) and they'll probably tell you the same thing: it's the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

In addition, you can expect:
  • Paid International Business Travel opportunities
  • Eligibility for our Workplace Flexibility Program: This role is based in our beautiful downtown office, with up to two days working from home per week with our pilot hybrid work model
  • Commitment to professional growth: robust monthly calendar of trainings and workshops
  • Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
  • 25% company match on your 401(k) contributions
  • Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
  • Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
  • Access to fertility care and family-building support
  • Wellness benefits and a yearly fitness reimbursement
  • Frequent social and learning events, including access to our employee-run "EFinity" groups
  • Robust Employee Assistance Program
  • Tuition reimbursement
  • Tenure-based sabbatical eligibility
  • EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
  • Discounts at local venues and businesses
  • Compensation: $52,000 starting salary. This role is also overtime eligible

About Cultural Care Au Pair

As the largest and most experienced au pair organization in the world, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families-providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties.

Cultural Care Equal Opportunity Employment Statement:
Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.
  • Customer Support

    4 weeks ago


    Cambridge, United States FaithTech Solutions L.L.C Full time

    FaithTech Solutions L.L.C. is seeking a passionate and dedicated individual to join our team as a Customer Support Representative. This full-time position offers a competitive salary range of $47,000 to $70,000 per year.**Job Overview:**As a Customer Support Representative at FaithTech Solutions L.L.C., you will be the friendly voice and helpful guide for...


  • Cambridge, United States Circle K Stores, Inc. Full time

    Store 4705285: 307 Clark St, Cambridge, Ohio 43725 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a Customer Service Representative, Customer Service, Representative, Retail, Service


  • Cambridge, United States River City Science Academy Full time

    We are looking for a passionate and customer-focused individual to join our team at River City Science Academy as a Member Customer Service Representative. This full-time position offers a competitive salary range of $20 to $35 per hour, depending on experience and qualifications.**Job Overview:**As a Member Customer Service Representative, you will be the...


  • Cambridge, United States Star Touch Communications LLC Full time

    At Startouch Communications LLC, we are dedicated to delivering exceptional customer experiences through innovative and reliable solutions. Our call center operates remotely, allowing our Customer Service Representatives to work from the comfort of their own homes while still providing outstanding service to our clients and their customers.We pride ourselves...


  • Cambridge, United States Family Dollar Full time

    Family Dollar - 701 SUNBURST HWY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Cambridge, United States Family Dollar Full time

    Family Dollar - 2355 E WHEELING AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Cambridge, Maryland, United States Leavitt Group Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Leavitt Group. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Duties:Process policy changes and updatesEngage with clients via phone, email, and text to provide excellent customer...


  • Cambridge, United States StaffMyAgency LLC Full time

    Megan Holotik - State Farm Agency, located in Cambridge, MD is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person with the right skill set.If...


  • Cambridge, United States Staff My Agency Full time

    Megan Holotik - State Farm Agency, located in Cambridge, MD is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person with the right skill set. If...


  • Cambridge, United States StaffMyAgency LLC Full time

    Megan Holotik - State Farm Agency, located in Cambridge, MD is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person with the right skill set.If...


  • Cambridge, United States Airgas Full time

    R10054130 Customer Service Representative (Open) Location: Cambridge, MD (Calgaz) - Industrial spec gas How will you CONTRIBUTE and GROW? Position Title: Customer Service Representative How will you CONTRIBUTE and GROW? The Customer Service Representative will provide product knowledge and account support to customers, internal and external, in a courteous...


  • Cambridge, United States Aspire4Clean Full time

    Job Title: Customer Service Representative (Remote)Company: Aspire4Clean LLC Location: Remote (Work from Home)Job Type: Part-Time / Full-Time (Flexible Hours)Compensation: $9 - $14 per hour (Based on hours worked)Industry: Customer Service, Call CenterAbout Aspire4Clean LLC: Aspire4Clean LLC is a growing call center offering flexible work opportunities to...


  • Cambridge, Minnesota, United States Aldi Inc. Full time

    At Aldi Inc., we are looking for a Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Responsibilities:Process customer purchases efficiently and accuratelyAdhere to cash policies and procedures...


  • Cambridge, Minnesota, United States UnitedHealth Group Full time

    We are seeking a skilled Customer Service Representative to join our team at UnitedHealth Group. As a key member of our operations, you will play a vital role in providing exceptional patient care and administrative support.Responsibilities will include:Greeting and welcoming patients in a timely and professional mannerCollections demographic and insurance...


  • Cambridge, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeLHH Recruitment Solutions is currently seeking a Customer Service Representative with 2 or more years of experience for a full-time job, located in Newton, MA . This is an excellent Contract to Hire opportunity, for someone with previous retail or call center experience. Responsibilities:Respond...


  • Cambridge, Maryland, United States Leavitt Group Full time

    Company OverviewThe Leavitt Group is a leading provider of insurance solutions, dedicated to delivering exceptional service to our clients. Our team of professionals is committed to helping individuals and businesses achieve their goals through customized insurance solutions.Job ResponsibilitiesThe Customer Service Representative will be responsible...


  • Cambridge, United States Institute of Inspection , Cleaning and Restoration Certification Full time

    Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Home office stipend Opportunity for advancement Paid time off Parental leave Savings bank Signing bonus Training & development Tuition assistance Vision insurance Wellness resources 1. **Addressing Customer Inquiries**: This involves actively...


  • Cambridge, United States PerkinElmer Full time

    When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our...


  • Cambridge, United States U-Haul Full time

    Location: 844 Main St, Cambridge, Massachusetts 02139 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Cambridge, MD, United States TM Associates Management, Inc. Full time

    About TM Associates Management, Inc.We are a family-owned business united by our mission and defined by our values. We take our work personally, knowing that the experiences we create have a lasting impact on people's lives. This belief was founded by Tevis Margolis, who continues to lead our company with integrity and passion.Job SummaryThis role is ideal...