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Assistant Store Manager- CALVIN KLEIN
1 month ago
Design Your Future at PVH Assistant Store Manager - CALVIN KLEIN POSITION SUMMARY Assistant Managers lead the effort to exceed expectations, provide exceptional service and display passion for our brand. They work closely with the Store Manager to lead a team focused on delivering top line sales results. Assistant Managers support recruitment, talent development and performance management. RESPONSIBILITIES Customer Experience • Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates. • Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty. • Partners with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store’s goals to the larger business objectives. • Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; quickly resolves customer concerns while exceeding their expectations. Commitment to Efficiency • Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions. • Enforces all company tools, policies and procedures; provides loss prevention training and coaches associates to maintain awareness and report concerns. • Creates and maintains schedules to support payroll strategies and budgets; assists in the oversight of expenses and inventory. • Assists with business analysis and planning; conveys opportunities and customer feedback to the Store Manager. Associate Morale • Recruits and on-boards top talent to ensure a best-in-class team; evaluates current talent and provides observations to Store Manager. • Motivates and inspires associates to achieve sales goals and uphold brand standards; models expectations, recognizes outstanding performance and assists in the coaching and development of associates. • Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully. • Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development. • Champions innovation and change, supports company initiatives, and reinforces a continuous improvement environment. QUALIFICATIONS • Minimum of 1 year of retail store management experience required. • Bachelor’s/Associate degree preferred; high school diploma/equivalent required. • Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested. • Excellent communication and time management skills. • Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds. #J-18808-Ljbffr
