Senior Account Manager
2 weeks ago
Company Overview
Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets.
At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to the Biomerics values in all our interactions. It is an exciting time to be part of our collective team, and there is no limit to the impact that can be achieved here at Biomerics.
We improve and advance the lives of our employees and patients who depend on our products.
At Biomerics, we believe in integrity, partnership, empowerment and accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture prioritizes building strategic, mutually beneficial partnerships with customers and our team members.
Role Summary:
We are seeking a dedicated Account Manager to foster enduring relationships with our clients. The Account Manager will oversee a designated portfolio, cultivate additional business from existing clients, and actively pursue new sales opportunities. Responsibilities include building robust client connections, engaging with key stakeholders, and generating sales reports. The Account Manager will also address client inquiries, pinpoint growth prospects within current accounts, and collaborate across departments to enhance the overall customer experience. Travel up to 30% will be required.
Responsibilities:
Act as the primary point of contact for all customer account management matters.
Cultivate and maintain strong, enduring client relationships.
Negotiate contracts and finalize agreements to maximize profitability.
Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Ensure timely and successful delivery of solutions according to customer objectives.
Communicate progress of monthly/quarterly initiatives to both internal and external stakeholders.
Develop new business opportunities with existing clients and identify areas for sales growth.
Forecast and track key account metrics such as quarterly sales results and annual forecasts.
Prepare detailed reports on account status.
Collaborate closely with the sales team to uncover and expand opportunities within the territory.
Assist in addressing challenging client requests or escalations as necessary.
Requirements:
Located in the Bay Area of California.
Bachelor’s degree in business administration, Sales, or a relevant field, or equivalent practical experience, plus 5 to 7 years of Account Management experience.
Proven track record as an Account Manager, Key Account Manager, Sales Account Manager, or similar role.
Demonstrated ability to effectively communicate, present, and influence stakeholders at all organizational levels, including executives and C-level contacts.
Strong proficiency with CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office, especially MS Excel.
Experience delivering client-focused solutions to meet customer needs.
Ability to manage multiple account management projects simultaneously while maintaining keen attention to detail.
Exceptional negotiation, presentation, and communication skills, both verbal and written.
Benefits:
Medical/Dental/Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance, Paid Vacation Days, Paid Holidays, 401k.
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