Medical Office Assistant

2 weeks ago


Tyler, United States LHH Full time

Location:

  • Tyler, TX 75701

Pay Range:

  • $18 - $20/hr depending on experience level

Role Overview:

We are looking for a Patient Care Coordinator to join a healthcare clinic in Tyler, TX. In this role, you will provide essential administrative support, manage front-office operations, and deliver exceptional customer service to patients. This position is a Contract to Hire opportunity where you will receive cross-training in patient check-in, check-out, and scheduling. Bilingual candidates (English/Spanish) are encouraged to apply.

Key Responsibilities:

  • Front Desk Operations: Welcome patients, check them in, verify demographic and insurance information, and ensure a smooth check-out process.
  • Scheduling: Coordinate patient appointments (e.g., follow-up visits, measurements, care plans).
  • Payment Collection: Collect out-of-pocket patient payments (copays, deductibles, etc.) and provide receipts.
  • Patient Communication: Answer incoming calls, communicate wait times, and assist patients with clinic services and programs.
  • Administrative Support: Assist the team with obtaining additional patient information as needed and maintain accurate patient records in the EMR system.
  • Concierge Services: Support patient experience programs and provide information on available resources, such as support groups.

Ideal Candidate:

Were looking for a motivated and compassionate healthcare professional who thrives in a fast-paced environment and takes pride in delivering excellent customer service. The ideal candidate will be adaptable, enjoy working in a team setting, and be proactive in supporting changes in clinic operations.

  • Strong customer service skills and a warm, welcoming demeanor.
  • Problem-solving abilities with a focus on learning and adapting to new processes, especially in healthcare settings.
  • Bilingual in English and Spanish (strongly preferred, but not required).
  • Previous experience in a medical office or with EMR systems (NextGen experience is a plus).
  • Ability to multi-task and maintain a positive attitude while working under pressure.

Preferred Qualifications:

  • Experience working in a medical office setting.
  • Knowledge of EMR systems (NextGen).
  • Familiarity with insurance, billing, and reimbursement protocols (HIPAA, state and federal laws).
  • Typing speed of 40+ words per minute (accuracy is key).
  • Bilingual (Spanish/English) a significant plus


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