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Customer Service Representative
4 months ago
Job Title: Customer Service Representative
Location: Casa Grande, AZ
Salary: Up to $25 per hour
Position Overview:
Our client is seeking a detail-oriented and customer-focused individual to join their team as a Customer Service Representative. In this role, you will be responsible for accurately processing customer orders, resolving inquiries, and ensuring a seamless experience for their valued customers.
Responsibilities:
- Process customer orders accurately and efficiently using internal systems and software.
- Ensure timely and accurate entry of customer information, including shipping details and payment processing.
- Respond promptly and professionally to customer inquiries via phone, email, and live chat, providing assistance and resolving issues as needed.
- Collaborate with other departments, including shipping and inventory, to ensure orders are fulfilled correctly and on time.
- Maintain up-to-date knowledge of products, promotions, and company policies to effectively assist customers and provide accurate information.
- Identify opportunities for process improvements and contribute to the development of best practices within the customer service team.
- Uphold a high standard of customer service, striving to exceed customer expectations with every interaction.
Benefits:
- Comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.
- Opportunities for professional development and career advancement within a growing company.
- A positive and collaborative work environment with a focus on teamwork and employee satisfaction.
Requirements:
- High school diploma or equivalent; additional education or training in customer service or related field is a plus.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Proficiency in computer applications, including Microsoft Office Suite and order processing software; experience with CRM systems is preferred.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
