Account Manager

4 weeks ago


San Diego, United States Multifamily Utility Company Full time

Job Description

Job Description

Are you a detail-oriented professional with a knack for building strong client relationships? Banyan Utility (formerly Multifamily Utility Company), a leader in utility management services, is on the lookout for a motivated individual to fill the role of Account Manager. If you thrive in a dynamic environment, excel at problem-solving, and have a passion for providing exceptional client experiences, this could be the perfect opportunity for you Position: Account Manager - Utility Management Location:

Remote (State of Residence must be one of the following

AL,CA,FL,GA,IL,MD,MS,NC,NJ,OH,OR,PA,SC,TN,TX,UT) About Role:

As an Account Manager, you'll play a vital role by acting as an extension of property management teams and serving as the designated utility expert and trusted advisor to our clients. Key Responsibilities: Establish and nurture professional relationships with key personnel on assigned client accounts. Respond promptly to client inquiries via email or telephone within 24 business hours. Manage monthly resident billing, ensuring accuracy and meeting KPI standards. Conduct Client Portal Training for on-site team members, both new and ongoing. Assist in the setup and training of new clients added to your portfolio. Collaborate with property managers to achieve mutually beneficial billing solutions. Monitor meter health, ensuring proper functionality, and coordinate repairs or replacements as needed. Conduct quarterly intentional calls with each property manager to enhance service quality. Resolve concerns and improve processes through effective problem-solving. Collaborate with the Client Success Team to provide an exceptional client/resident experience. Support Customer Service escalations within specific SLAs. Maintain accurate records and updates within our CRM platform. Adapt to consistent change and contribute to continual process improvement. Skills and Qualifications: Excellent written and oral presentation skills. Strong computer skills, including proficiency in MS Office. Exceptional problem-solving and troubleshooting abilities. Solid work ethic and high level of professional integrity. Outstanding customer service skills. Highly organized and detail-oriented. Ability to multitask and work effectively under pressure, both individually and in a team setting. Work Environment:

This role operates in a professional remote office environment Physical Demands:

The position involves long periods of sitting, working indoors on a computer for the entire shift, and intermittent lifting of 25 lbs. (office supplies). Expected Hours of Work:

Generally, Monday-Friday, 8:00 am to 5:00 pm. Additional days and hours may be required to meet the demands of the role. Education and Experience: B.S. degree preferred. 5 years of account management or similar work-related experience preferred. Must have a good driving record. How to Apply:

Ready to be a part of our growing team? Submit your resume and a cover letter detailing your relevant experience. Join Banyan Utility (formerly Multifamily Utility Company) and contribute to our success as a trusted utility management partner in the industry

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