Ocean Import Agent

**Ocean Import Agent**

* 849 Thomas Dr, Bensenville, IL 60106, USA

* Full-time

**Company Description**

Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

* 15,000 trained professionals

* 250+ locations worldwide

* Fortune 500

* Globally unified systems

**Job Description**

**Ensure smooth and timely freight process flow meeting customer expectations**

* Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)

* Track and Trace Ocean Import Files daily

* Utilize Department Workflow

* Ensure documents are timely sent to customer or broker for customs purposes.

* Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.

* Interact with our customers in arranging their international shipments, meeting customer service standards.

* Contribute to maintaining good relationships with suppliers (Shipping lines, trucking companies, CFS, etc.).

* Meet compliance at all times to regulations internal and external in accordance with government regulations. No fines, penalties or late filing.

* Understand department process flow, and look for best practices to improve operational efficiency and productivity

* Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.

* Meet KPI standards in accordance with the Companys procedures

* Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)

* Escalation of problems to Management when necessary

**Personal Development**

* Meets company standards of 52 hours of training per year per employee.

* Attend training classes when required.

* Complete mandatory training when required.

**Culture:**

Adhere to the companys 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

**Qualifications**

* 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.

* Understanding of ocean documentation process a plus.

* Experience in CFIT plus.

* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

* Pro-active, strong organizational skills.

* Good computer skills (Excel, Outlook)

* Type at a minimum of 40 words per minute

* Fluent in English

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

**Job Location**

Ocean Import Agent

* 849 Thomas Dr, Bensenville, IL 60106, USA

* Full-time