Associate Account Manager
2 weeks ago
Betty is a full-service creative agency on a mission to Do Things People Love. We are an idea-centric culture with world-class creativity, providing unique, in-depth understanding and expertise for every touchpoint in the consumer journey. Every action and decision we make manifests in this notion. Layered within this idea are the opportunities and responsibilities that allow us to practice what we preach.
The Associate Account Manager builds strong client relationships by creating effective marketing strategies that meet each client's unique needs in a responsive, efficient, effective and accurate manner. This position achieves the clients' marketing objectives in a creative, strategic way that results in a profit to the agency and delivers on Periscope's Mission. This is a fast-paced and dynamic role, and success comes by demonstrating a passion for ideas.
ABOUT THE GIG:
Accounts
Develop and create situation analysis, strategic guides, SWOT analysis, positioning analysis, marketing communications objectives, strategies and tactics and other strategic planning documents as necessary and appropriate to each client's unique marketing strategies, goals, and objectives
Create and present deliverables, presentations, and creative and production briefs for clients
Learn each client's business, including unique business goals and objectives, products, markets, industry, distribution, etc.
Analyze client's sales and communications efforts to develop ideas to improve effectiveness in market
Depending on client, may be the primary point of contact for project engagements
Handle details, including reports, agendas, billing, asset management, estimates, delivery, faxing, internal communications, proofing, etc., for the client.
Work with project manager, producer, media and other staff to ensure timely, accurate delivery on all client jobs
Track competitive communications and prepare analysis as needed
Client Relationships
Build working relationships with appropriate client personnel who interface with the agency
Ensure that agency work meets quality standards, is presented in a professional manner, is delivered in a timely fashion and is kept within the client's budget
Build client confidence in the agency, manage client expectations, ensure that client gets "no surprises" and ultimately accepts the agency's thinking and work
Communication
Provide leadership to ensure all departments of the agency get written and verbal information and direction as needed to "get it right the first time" and to meet quality, budget and delivery expectations
Provide clear, concise and accurate reports, calls, etc. to clients
Maintain records of client decisions or approvals, particularly authorizations to proceed with chargeable services
Keep all members of account teams informed of client acceptance or objections to agency's work
Keep the team current on issues that may affect the client-agency relationship, especially any problems or indications of dissatisfaction with agency performance that may affect ability to meet or exceed revenue quotas
Administrative
Represent the agency's mission, capabilities and goals accurately to assigned clients, business development prospects and other potential industry allies (i.e. vendors, peers, etc.)
Review and approve proposals, estimates, job costs, invoices, and credit memos and resolve any problems. Ensure that client receives adequate explanation for any unexpected billings
Adhere to Betty policies and procedures as outlined in the Betty Handbook
Maintain high level of professionalism in all internal and external communication, including e-mail, voicemail, correspondence, etc.
Record expenses and billable time completely and accurately on a weekly basis
Perform other duties from time to time to meet the changing needs of the agency
SKILLS & EXPERIENCE:
1-3 years in marketing/marketing communications/advertising in agency or client organization (agency preferred), or equivalent
B.A. in business (marketing preferred), journalism or liberal arts with strong business curriculum
Proficiency in Microsoft Office software
Creative problem solving and decision-making skills; excellent judgment
Strong client management, negotiation and troubleshooting skills
Demonstrated ability to handle high stress situations with effective results
Flexibility to work/communicate effectively with different types of people
Excellent attention to detail
Ability to deal with complex numerical situations
Excellent written and interpersonal communication skills
Demonstrated ability to organize, prioritize and multi-task
Excellent customer service and troubleshooting skills
Ability to work independently and as part of a team
Strong leadership skills
Desire to learn, be continually challenged and grow
Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace
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