Consultant US
2 weeks ago
Title: Video Collaboration Tier 3 Technician
Location: Seattle, WA, 98101
Duration: 2 months (Temp to Hire)
Pay Rate: $63/hr and conversion Rate
$40-$50/hr.
Work hours - M-F 6am – 3pm
Job Description
Video Collaboration Tier 3 Technician On-Site Position Job Description The Video Collaboration team supports digital hybrid work throughout the enterprise using the Microsoft Teams™ video platform. We have invested heavily in our deployment of video collaboration rooms and devices ranging from BYOD to fully integrated executive boardrooms. To maintain a positive hybrid work experience, a dedicated on-site technical support team is required for best-in-class customer service.
Minimum Requirements
5+ years’ experience in AV Technology industry Installation, commissioning, troubleshooting, servicing equipment, and interpreting system drawings
Experience in supporting live AV events with high profile persons
Current proficiency with commercial audio visual, video conferencing, and broadcast manufacturers
This position can be summarized in to four key areas:
Systems preventative maintenance and support, incident hygiene with the team, technical data reporting, and events support.
This position is located at our US Headquarters in Seattle, WA.
As a Tier 3, you will be a subject matter expert for the technical support of our conference spaces. You will also be an escalation
point and leader for the tier 2 technicians on the team Responsibilities:
Daily testing and monitoring of conference spaces, focused on high visibility rooms
Provide escalation support and path to resolution for open incidents
Administer scheduled preventative maintenance, replace failed or out of date components
Provide technical support of planned events as needed
Mentor and lead junior team members in incident management and resolution
Deploy planned conference systems
Open and manage manufacturer RMAs as well as R&R for damaged equipment
Maintain inventory of spares, track maintenance in ticketing system, and submit for needed supplies
Continuous education pertinent to the conferencing technologies deployed throughout
Who We Are
Open Systems Inc. (OSI) was founded in 1994 to provide information technology solutions and staffing services to large and mid-size companies across the U.S. Our corporate office is located at 6495 Shiloh Road, Ste 310 Alpharetta, GA 30005. We provide a full range of staffing services including contract, contract-to-hire, and direct hire solutions. Our technical recruiting experts are experienced in technical screening, candidate sourcing, and behavioral interviewing techniques. They focus on providing candidates who match your technical requirements and fit seamlessly into your company culture.
Contact Open Systems, Inc. anytime by website, phone or email. We look forward to hearing from you
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