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F&B Service Staff

4 months ago

Petoskey, United States Odawa Casino Resort Full time
Description

Odawa Casino Resort

Job Description

Job Title:F&B Service Staff

Reports To: F&B Supervisor

Department:Food & Beverage

Minimum Pay Rate:$10.00 per hour Seasonal+ Tips

Job Code:SRVSTF

Pay Grade:F&B1

Date Written:01/03/2018

Last Update:01/01/2024

Job Summary: Provides upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining/deli area while preparing and pouring drinks, serving food, placing food orders for guests.

Primary Duties & Responsibilities:

  • Conducts oneself in a positive and professional manner.
  • Smiles and makes eye contact, greets, welcomes and invites our guests back.
  • Waits on all guests and serves food as well as beverages and bartend
  • Anticipates the needs and wants of our guests.
  • Uses product knowledge to up-sell and suggestive sell.
  • Prepares drinks with proper portions and ingredients.
  • Operates liquor dispensing system as required or utilizes pour measuring device.
  • Operates a cash register, rings in proper amounts and gives guests correct change.
  • Accounts for all cash, charge and hosted sales and maintains integrity of all financial controls and responsibilities.
  • Ensures accuracy when counting down cash registers.
  • Keeps a neat, organized, stocked and clean environment at all times and abides by all health codes.
  • Maintains respectful control over guests at all times and assists management by informing them of guest complaints.
  • Ability to monitor guest consumption and respond according to TIPS training.
  • Keeps the bar area stocked, cleaned and ready for guests at all times.
  • Attends to guests needing service at the bar or dining area in a quick and efficient manner.
  • Arranges bottles and glasses to make attractive display.
  • Replenishes bar snacks such as chips, pretzels and nuts.
  • Replenishes supplies/cups, spears, napkins, and ice.
  • Maintains inventory control.
  • Completes any side-work, set-up or closing duties as assigned.
  • Place liquors, fruits, glassware, linen, silverware, paper supplies, small wares and sundries in their designated places, following proper storage and safety guidelines and procedures.
  • Replace empty draught beer kegs as may be required.
  • Pit fruit and fill ice bins with crushed or cubed ice from designated machines.
  • Operate all equipment and utensils as required.
  • Wash beverage glasses.
  • Removes and empties all trashcans within the bar and dining area.
  • Responsible for following established departmental procedures and all applicable laws and show responsibility by practicing methods that were taught through our TIPS program.
  • Maintains grooming and appearance according to specified grooming and appearance policies.
  • Follows all direction and assigned duties as given by the restaurant management.
  • Attends all meetings as required.
  • Completes all required training satisfactorily.
  • Must maintain the highest level of confidentiality at all times.
  • May work at other properties as needed.
  • Performs all other assigned duties within the scope of the position.
System Access: Agilysys InfoGenesis, Trakka

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

  1. A fun, rewarding, safe, and consistent environment for our Team Members.
  2. A warm reception, welcoming environment, and friendly atmosphere.
  3. An optimal entertainment experience through exceptional service.
  4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
  5. A contribution and connection to the community.


Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:
  • Must have minimum of one (1) year bartending or working in the service industry.
  • Must be able to anticipate customer needs, and expectations.
  • Must read, write and speak English fluently.
  • Must have basic math skills.
  • Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.
  • Must be able to meet physical requirements such as significant lifting up to fifty (50) pounds, along with standing for long periods of time, bending, reaching, and kneeling.
  • Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
  • You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
  • Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.