Technical Service Manager Americas
3 weeks ago
The Technical Services Manager,reporting to the Lindemann Metal Recycling Director Americas, will provide leadership and management for Lindemann Americas Technical Service Operations.
This position is directly responsible for all technical product support, technical service support, project engineering, systems and applications support, quality assurance, quality control, reporting, metric development, material master management, continuous improvement and HSE.
This position will work closely with Sales, Operations, Finance, Global Technology and Global Quality Management to produce strategies, cross-functional teams, and efficient business processes.
This role will be directly involved in developing and maintaining technical competency of self and staff by monitoring emerging technologies and utilizing databases to solve real problems internally, at suppliers, and at client sites as appropriate.
Responsibilities include:
Responsible for sites product support, quality management system, continuous improvement culture, and HSE
Responsible for local technical performance on all ETO projects & sales support
Directly supports the HSE initiatives and programs
Lead cross-functional projects to discover insights that will guide strategic decisions, uncover optimization opportunities and resolve key issues
Recruit, train, develop and supervise technical support staff
Ensure accuracy and thoroughness of data and deliverables generated by technical staff by implementing comprehensive policies and standard operating procedures
Oversee the technical service requests process: tracking requests submitted, prioritization, approval, etc.
Identify, develop and implement quality control and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements are adhered to
Collaborate with management to establish change management strategies and set quality benchmarks
Monitor manufacturing and production processes in unison with Operations Manager to ensure conformity of final product
Develop quality assurance plans by conducting risk analyses, identifying critical control points and preventive measures, establishing critical limits, monitoring procedures, implementing corrective actions, and developing verification procedures
Responsible for establishing product specifications and quality attributes, measuring various aspects of production, documenting findings, determining operational and performance qualification, and writing and maintaining quality assurance procedures
Supervise quality control activities, including auditing various 3rd party personnel for qualifications, quality control inspection schedules and milestones, reviewing 3rd party inspection reports, and the collection and filing of Data Books
Support Sales Managers in dealing with clients for all engineering, quality and other technical matters
Support and participate in all internal audits
Use statistical process control methods to evaluate the performance of products where feasible
Ensure all NCRs and variance notifications are reported accurately and on-time, root cause investigations are conducted appropriately, and implementation of corrective actions are recorded
Set up standard work on best practices and update system on identified enhancements
Perform event investigations, HSE audits and hazard hunts to ensure root causes and key hazards are clearly identified and communicated, with effective controls implemented and actions managed
Develop and direct continuous improvement training initiatives, including candidate selections, program content development, and training class facilitation
Lead value stream transformation projects to understand current and future state value streams across sales, services, supply chain and capital execution to align management’s tactical and strategic goals
Key interaction partners for this role will
be:
Direct Reports, which includeDesigner(s), Subject Matter Expert(s), Service Technician(s)
Internal: Sales, Service, Project Management, Supply Chain, Logistics, Finance, Global Technology and Global Quality
Customers, Suppliers & Sub-contractors
Bachelor's Degree in related Engineering or Technical field (or equivalent experience) required
Minimum of10 years experience in the following fields: product design, project engineering, customer service, field service, continuous improvement and quality required
Previous experience in strategic and operational planning and performance management
Knowledge of recycling equipment, products and processes
Understanding of customer industry development and trends, competitors and products/technologies
Experience with ERP operational support software/systems required, SAP preferred
Experience with CRM sales management software/databases required, Salesforce preferred
Demonstrated proficiency in Microsoft Office and computer literacy required
Experience in functions such as project management, product design, fabrication, quality assurance and customer service
Skills, abilities and knowledge
Passionate and engaging individual with focus on improving the operations and business growth
Demonstrated leadership and collaboration skills that ensure effective relationship with key stakeholders across operations, and sales
Demonstrated ability to organize, prioritize, establish deadlines and oversee completion of multiple assignments with a high degree of accuracy and attention to detail
Ability to build successful relations that focus on productivity and effective problem solving
Strong financial acumen, including analytical skills, in addition to possession of intermediate math skills (addition, subtraction, multiplication, and division, decimals and fractions, geometry) for calculations, graphics, etc.
Ability to understand engineering drawings required
Builds and manages internal relationships; demonstrated negotiation skills
Demonstrates strong drive, performance orientation and ability to work under pressure
Good interpersonal, communication and presentation skills to manage internal and external interfaces
Demonstrates capabilities to support management processes, including strategy process, talent development and performance management
Fluent in English. Utilization of other language skills desirable; especially German and Spanish
Demonstrated ability and willingness to engage in international travel
Interested? Then please submit your
informative application documents via the "Apply" button.
We look forward to receiving your online
application
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