Technical Specialist, Special Education Support Services

3 weeks ago

San Antonio, United States Education Service Center, Region 20 Full time
Description

JOB SUMMARY: Provide clients with high quality support for Special Education Visual Impairment, Assistive Technology, and other regional programs, including: telephone or walk-in assistance and equipment management assistance for the Visual Impairment and Assistive Technology programs. Assist the Special Education & Adult Education and Literacy component including: scheduling, tracking, data collection, and reporting information for regional and statewide programs assigned.

POSITION REQUIREMENTS:

JOB KNOWLEDGE:
Associate's degree from an accredited university required.

Three years of relevant experience required.

Experience with data collections and reporting preferred.

Experience with Google Suite, Adobe Suite, and Learning Management System platforms, preferred.

Demonstrated ability to organize time and workloads efficiently to meet deadlines.

Demonstrated strong customer service orientation.

Proficiency with standard functions within electronic applications such as MS Office (e.g., word processing, electronic spreadsheets) and e-mail.

Proficiency with computers (PCs and/or MACs) to include desktop management, file management and operations, and working in a network environment.

Exceptions to these requirements will be considered based on exemplary skills, knowledge, and record of success.

PRODUCTS/OUTCOMES

Respond to all client communication and take prompt and appropriate action.

Ensure that requests for services are promptly handled and that proper output and information is delivered.

Assist and facilitate with and/or conduct Special Education Support Services training.

Act as first line of problem solving for Visual Impairment & Assistive Technology equipment related activities, including procurement, delivery, and repair.

Serve as a resource in identifying client or data problems and suggest corrective measures.

Maintain client contracts, lending libraries, equipment repairs, and inventory for programs assigned.

Conduct review of equipment orders and assist with business office processing for equipment purchases.

Assist with various phases in the development process utilizing technology software tools for dissemination of print and electronic resources as directed by component leadership.

Assist in the printing, preparation, and/or mailing of resources and materials

Monitor training registration for program events and follow up with designated ESC contacts to ensure all resources are disseminated accordingly to clients.

Serve as a Center representative at state, regional and local conferences or meetings and provide technical assistance as needed.

Establish and maintain quality partnerships with participating vendors and clients through state, regional, and district forums.

Make arrangements for conferences, meetings, webinars, and workshops.

Assist the ESC-20 Special Education Leadership team as required to provide high quality services and products to clients.

Work in tandem with Educational Consultants to provide high quality services and products to clients.

INITIATIVE
Demonstrate initiative, persistence, and a high level of energy and enthusiasm for assigned responsibilities.

Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center and clients served.

Connect with diverse audiences and understand complex and unique circumstances in order to support growth among individuals and across districts.

Participate and engage in learning experiences that enhance job knowledge and skills, and that build capacity in program area.

Remain current with program standards and regulations; research and appropriately apply current theories and methodologies.

Demonstrate flexibility and adaptability to new situations and assignments.

Set challenging goals and reach a high standard of performance despite any barriers encountered.

Work under minimal supervision.

COMMUNICATION/HUMAN RELATIONS

Communicate effectively and interact professionally.

Build professional relationships with colleagues and clients, maintaining regular and continuing interaction, in meeting shared outcomes.

Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.g., courtesy, patience, diplomacy, etc.) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients.

Demonstrate professional-level written and oral communication skills.

Work collaboratively in a team setting.

Promote and support organizational change.

Keep supervisors informed.

Maintain confidentiality and security of program materials and information.

SUPERVISION AND ORGANIZATION OF STAFF

None

BUDGET RESPONSIBILITY

None

PHYSICAL/MENTAL DEMANDS & ENVIRONMENTAL FACTORS

Tools/Equipment Used: Standard office equipment including personal computer and peripherals.

Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting.

Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.

Lifting: Occasional light lifting and carrying (less than 15 pounds).

Environment: May work prolonged or irregular hours; occasional travel; exposure to low or intense illumination.

Mental Demands: Work with frequent interruptions; maintain emotional control under stress.

ADDITIONAL REQUIREMENTS

Function within the policies and procedures of ESC-20.

Accept other responsibilities as assigned.

Dress and groom appropriately for the ESC-20 work setting.

Travel independently to fulfill responsibilities of the position (local and overnight).

Overtime is required on an emergency or scheduled basis.

Serve at the will of the Executive Director.

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