Bilingual Customer Care Representative 2
3 weeks ago
The Bilingual Customer Care Representative II is primarily dedicated to Texas First Rentals company and will help customers by quoting rental rates, extending credit applications, and booking rentals. They will be responsible for delivering legendary service by assisting customers in their channel of choice (voice, email, chat), fulfilling concierge-level support via specialized customer campaigns.
What can HOLT offer you?
- A competitive salary, commensurate with your experience and competencies.
- A comprehensive and robust benefits program that includes complete health care, 401(k) matching & Profit-Sharing plan (ROTH and traditional), paid holidays, and a front-loaded PTO program.
- A Tuition Reimbursement program to support the pursuit of accredited college courses.
- An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT.
- High school diploma or equivalent required
- Bilingual fluent in Spanish and English is required
- Two years of work-related skill, knowledge, or experience is preferred.
- Immersive six-week boot camp completion required at a Texas First Rentals location gaining foundational rental skills while learning how to conduct business the Texas First Rentals way.
- General knowledge of the construction industry.
- Exceptional attention to detail.
- Excellent oral and written communication skills.
- Exceptional organizational, time management, and multi-tasking skills.
- Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization.
- Intermediate proficiency with Office 365, Salesforce, Live Chat, inContact (or similar contact center application).
- Ability to learn and use industry applications and software.
- Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
- Ability to maintain a high level of ethics, teamwork and professionalism while demonstrating a caring attitude toward employees and customers.
- Provides concierge-level support for specialized campaigns delivering timely, accurate, and legendary customer service via e-mail, live chat and/or phone channel. Must have the ability to comprehensively research and review complex customer requests and provide the best options or assign the customer to the correct subject matter expert.
- Creates accounts for new leads in CRM tool and assigns them to the appropriate sales team
- Manages lead information by obtaining additional information to ensure lead profiles are complete, locate duplicate leads and creating prospect accounts for leads
- Coordinates credit application process by submitting applications to the Company's credit department, communicating the application status to the customer and partnering with sales teams to ensure legendary customer service is provided during the application process
- Handles overflow internal and external customers through inbound and outbound phone calls, live chats and email.
- Completes lead qualification via phone call and email (outbound).
- Requires regular and punctual employee attendance.
- Model, promote, reinforce, and reward the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
- Performs other duties as assigned
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-Onsite
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Bilingual Customer Care Representative 2
2 months ago
San Antonio, United States BD Holt Company Full timeJob DescriptionJob DescriptionJob Summary: The Bilingual Customer Care Representative II is primarily dedicated to Texas First Rentals company and will help customers by quoting rental rates, extending credit applications, and booking rentals. They will be responsible for delivering legendary service by assisting customers in their channel of choice (voice,...
-
Bilingual Customer Service Representative
4 days ago
San Antonio, United States LoanStar Title Loans Full timeJob DescriptionLoanStar Title Loans - Customer Service Representative (Entry Level)Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place! **This position is for someone who is fluent in Spanish** **We are currently hiring for our location on 7148 Blanco Road San Antonio, TX 78216**...
-
Bilingual Customer Service Representative
5 days ago
San Antonio, United States LoanStar Title Loans Full timeLoanStar Title Loans - Customer Service Representative (Entry Level)Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place! **This position is for someone who is fluent in Spanish** **We are currently hiring for our location on 7148 Blanco Road San Antonio, TX 78216** Incentives:•Full Time...
-
Bilingual Customer Service Representative
2 days ago
San Antonio, United States LoanStar Title Loans Full timeLoanStar Title Loans - Customer Service Representative (Entry Level)Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place! **This position is for someone who is fluent in Spanish** **We are currently hiring for our location on 7148 Blanco Road San Antonio, TX 78216** Incentives: Full Time...
-
San Antonio, United States LoanStar Title Loans Full timeLoanStar Title Loans - Customer Service Representative (Entry Level)Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place! **This position is for someone who is fluent in Spanish** **We are currently hiring for our location on 7148 Blanco Road San Antonio, TX 78216** Incentives: Full Time...
-
Bilingual Customer Service Representative
5 days ago
San Antonio, United States LoanStar Title Loans Full timeJob DescriptionLoanStar Title Loans - Customer Service Representative (Entry Level)Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place! **This position is for someone who is fluent in Spanish** **We are currently hiring for our location on 7148 Blanco Road San Antonio, TX 78216**...
-
Bilingual Customer Service Representative
2 weeks ago
San Antonio, United States Tri-starr Talent Full timeBilingual Customer Service Representative Pay Rate: $20/hr. Duties/Responsibilities: Answers incoming calls, takes information, refers calls to proper departments. Provides information regarding city services, functions, attrac...
-
San Antonio, United States Tri-Starr Talent Full timeBilingual Customer Service Representative Pay Rate: $20/hr. Duties/Responsibilities: Answers incoming calls, takes information, refers calls to proper departments. Provides information regarding city services, functions, attrac...
-
Bilingual Customer Service Representative
1 week ago
San Antonio, United States Ivan Cosme - State Farm Agency Full timeJob DescriptionJob Description Ivan Cosme - State Farm Agency, located in San Antonio, TX is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish/English) Customer Service Representative. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! We seek an...
-
Bilingual Customer Service Representative
3 weeks ago
San Antonio, United States Tri-Starr Talent Full timeJob DescriptionJob DescriptionBilingual Customer Service RepresentativePay Rate: $20/hr. Duties/Responsibilities:Answers incoming calls, takes information, refers calls to proper departments.Provides information regarding city services, functions, attractions, transportation, schedules, etc.May greet tourists and visitors in person or by telephone and...
-
San Antonio, United States Mark Jameson Allstate Agency Full timeJob DescriptionJob DescriptionWe're Only Working With THE BEST! Is that you? Come join the Mark Jameson Allstate Agency where we are dedicated to providing our team with all the right tools, support, and training to help our employees reach maximum potential!Our well known, award winning, and one of the largest in the state of TX Allstate Agency has been...
-
Customer Service Representative 2
1 week ago
San Antonio, United States Lancer Container Lines Ltd Full timeJob Description Our Company Lancer Worldwide, a Hoshizaki Company, is an award-winning global leader in beverage dispensing. Through innovation and a commitment to dedication in action, we create products that benefit our customers worldwide, and give them a distinct advantage in the marketplace. We offer our teammates the opportunity to grow personally and...
-
Bilingual Customer Service Representative
2 weeks ago
San Antonio, United States Derive Enterprise Full timeOur company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater San Antonio area.The position entails being the primary customer support for our contact-center. Success in this position requires that the Customer Service Representative is able to work independently with little to no supervision to...
-
Bilingual Customer Service Representative
2 hours ago
San Antonio, United States Derive Enterprise Full timeOur company has an immediate opening for a Bilingual Customer Service Representative for our client located in the greater San Antonio area.The position entails being the primary customer support for our contact-center. Success in this position requires that the Customer Service Representative is able to work independently with little to no supervision to...
-
San Francisco, United States Elevance Health, Inc. Full timeReceives and verifies premium payments. Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies. Researches and responds to walk-in customer c Customer Care, Representative, Bilingual, Insurance, Customer Service, Retail, Healthcare, Benefits
-
Bilingual Call Center Representative
3 weeks ago
San Antonio, United States AtWork - San Antonio Healthcare Full timeJob Title: Bilingual Call Center Representative (Spanish) Job Type: Full-time / Part-time Location: San Antonio, TX (South Side) Company Overview: AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in...
-
Bilingual Call Center Representative
1 day ago
San Antonio, United States AtWork - San Antonio Healthcare Full timeJob Title: Bilingual Call Center Representative (Spanish) Job Type: Full-time / Part-time Location: San Antonio, TX (South Side) Company Overview: AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in...
-
Customer Service Representative
2 weeks ago
San Antonio, United States LOD Staffing Full timeJob DescriptionJob DescriptionThe Customer Service Representative performs work of average difficulty in assisting and directing calls with a high level of accuracy to ensure optimum performance and services. Essential Duties and Responsibilities:The position duties and responsibilities listed below describe the general nature and scope of work.Other...
-
San Antonio, United States Alivi Full timeJob DescriptionJob DescriptionRemote CSR Position starting at $16.50 per hour, with potential to earn up to $20 per hour based on performance metrics! Join us from the comfort of your home!COMPANY OVERVIEWAlivi exist to help people live a happier and healthier life. We design, build, and manage healthcarebenefits. Alivi has over 200 employees that manage...
-
Customer Service Representative
1 week ago
San Antonio, United States El Centro Del Barrio Full timeJob DescriptionJob DescriptionDescription:Locations vary:DowntownPalo Alto -CSR - CovidBerto Guerra Berto Guerra Dental Walzem Walzem Dental South ParkHaven for Hope - Homeless specialty ConverseBarlite - OB/GYNBerto Guerra - Diabetes COMPANY OVERVIEWCentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary...
