Bilingual Customer Service Representative
2 weeks ago
Bilingual Customer Service Representative
Pay Rate: $20/hr.
Duties/Responsibilities:
- Answers incoming calls, takes information, refers calls to proper departments.
- Provides information regarding city services, functions, attractions, transportation, schedules, etc.
- May greet tourists and visitors in person or by telephone and answers questions.
- Inputs data and maintains databases.
- Compiles and prepares information and reports as requested.
- May prepare badges and registration information.
- May collect money using various payment methods.
- Performs related duties and fulfills responsibilities as required.
Required Qualifications:
- High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
- One (1) year experience dealing with the public servicing client/customer requests.
- Bilingual -Spanish/English speaking
- Excellent customer service and listening skills
- Strong attention to detail and ability to meet deadlines
- Accurate data entry skills and working knowledge of Word and Excel
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