Outreach & Enrollment Coordinator

4 weeks ago


Riverside, United States WelbeHealth Full time

At WelbeHealth, we are transforming the reality of senior care by providing an all-inclusive healthcare option to our most vulnerable senior population by serving as both a care provider and care plan to the participants we serve.Reporting to the Marketing, Outreach, Enrollment, and Eligibility (MOEE) Director, the Outreach and Enrollment (O&E) Coordinator is accountable for initiating, coordinating, and scheduling the PACE eligibility and enrollment process. The O&E Coordinator provides customer service driven by our mission, vision, and values.Fully onsite in Riverside, CA.Essential Job Duties:Answer calls from prospective participants and conduct follow-up calls to referrals, while providing great customer service, explaining the WelbeHealth enrollment process, and converting all inbound inquiries to home visitsAssign possible enrollments to the Benefits Coordinator when there are financial concerns/questions, share of costs (SOC), or Medi-Cal applications to be completed for financial verificationDemonstrate in-depth knowledge of all relevant components of MOEE PlaybookSchedule of initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences, and transportation for all visitsAid MOEE Director and team in MOEE meeting facilitation, using available A/V to document tasks, follow-ups, notations, and assignments of MOEE team in SalesforceAssist with PR, marketing, outreach, and enrollment projects as neededJob Requirements:Associates degree in a relevant field, bachelors degree preferredTwo (2) years of relevant experience preferredStrong customer service orientationAbility to work independently with minimal supervisionCurrent drivers license and proof of auto insurance requiredExperience in Salesforce, MS Office Suite, and/or Athena preferredBilingual preferredReliable means of transportation requiredBenefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.Medical insurance coverage (Medical, Dental, Vision)Work/life balance - we mean it 17 days of personal time off (PTO), 12 holidays observed annually, and sick time401 K savings + matchAnd additional benefitsSalary/Wage base range for this role is $23.45 - $28.14 hourly + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.#J-18808-Ljbffr

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