Director of Revenue Operations

1 month ago

Lehi, United States Torus Full time

Job Details

Location: Remote (Must be based in the US)

FLSA: Full Time + Salary

About Torus

At Torus our mission is to empower individuals and communities to become their own renewable energy provider. Torus accelerates the transition from fossil fuel to hybrid to fully electrified homes by decentralizing power and makes it easier to live a renewables life by orchestrating and automating power use during renewable energy cycles.

As an employee of Torus, you will be proud of the work that you do, innovating new technology solutions to help save our planet. You will work in a supportive culture with other incredibly talented and intelligent people, creating new product offerings in the renewables industry. You will have growth opportunities as we have a culture that supports your personal and professional development.

About The Role

The Director of Revenue Operations will be responsible for our process, tools and strategic partnerships that support driving revenue and an elevated customer experience across the entire Residential customer journey. This includes managing our CRM tools, financial partnerships, reporting, and helping to optimize the Residential customer journey.

We’re looking for a revenue operations team member who is comfortable executing at the 1 foot and 30k foot level as we build and scale the business within the Residential space. Someone who challenges the status quo within the industry and demands more to elevate the customer experience and change how renewables are sold.

This is a virtual role with some travel required to Salt Lake City about 4-5 times a year.

Responsibilities

Own, build and help shape our Revenue Operations organization to enable our sales teams, elevate the customer experience and change how renewables are sold. Manage our CRM operations & reporting across all sales channels which includes Inside Sales, Direct-to-Home, Partnerships and EPCs. Source, manage and maintain software stack required to support all sales operations which includes HubSpot, Gamify, Aurora, Zuper and more. Setup and manage CRM reporting infrastructure to ensure accurate data that is accessible to to the entire Residential team and senior leadership. Source & manage 3rd party agencies to support CRM management and reporting infrastructure across HubSpot and Google Analytics. Manage and create KPIs for each stage of the customer lifecycle across all channels from lead to post installation. Manage existing and source new financial partnerships to enable our sales channels to provide affordable solutions for our customers. Assist with sales enablement for new hires and new sales partners.

Experience You’ll Need

Bachelor’s degree preferred (MBA is a plus) 5-7+ years of experience within revenue generating organizations Startup experience a plus Solar & battery experience preferred Experience with sales tools such as HubSpot preferred

Who You Are

Customer led Adaptable and able to operate at 30K feet or 1 foot to get the job done Self motivated and excited to tackle challenges head on Not afraid to jump in and problem solve Comfortable working in startup environment All candidates are subject to a background check.

Our Perks & Benefits

Employee Rewards Package including equity 401(k) Retirement Savings Plan Health Benefits Package Choice between traditional PPO or HSA eligible medical plans Dental insurance Vision insurance Human-centered Paid Time Off including 10-days accrued PTO; 10-days paid company holidays; Waiting period-free 100% paid parental leave. Torus paid Life and AD&D Insurance with option to purchase additional coverage Voluntary Short- and Long-Term Disability Insurance Peer Recognition Program

Physical Requirements

Ability to travel to Salt Lake City periodically (every few months) for team off-sites and partner meetings. Constantly operates a computer and other peripheral office equipment such as a printer or mouse. Must report to work with the ability to use full and unimpaired skills and judgment to safely execute your job. Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.

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