Desktop Support Technician

Job Description

Job Description

Job Title:

1099 Independent Contractor
Contract Length:

2-3 Months
Locations:

Enon, OH and Irving, TX
Technical Skills:
Troubleshooting and support experience with Windows Client and Outlook Client issues
General knowledge of email systems, specifically Office 365 Exchange Online
Troubleshooting skills for client connectivity, networking, and security
Proficient problem solver with excellent listening skills
Comfortable working as part of a team
Customer Service Skills:
Shows respect and empathy to end users
Proficient problem solver with the ability to anticipate end-user needs
Manages time effectively and works collaboratively in a team setting
Additional Requirements:
Contract duration should span over 2 months.
Client will designate 1 point of contact in Enon and 1 in Irving for escalation purposes.
End users will include both onsite and shipping individuals, with an estimated 50/50 split.
Contractor will assist users with receiving and return instructions.
Specific setup requirements include:

Enon, OH: 550 on-premise devices, 140 Surface 7-11 autopilot setup,
Irving Texas: 350 Surface 7-11 autopilot setup. and 900 HP 640 G10 autopilot setup.

Setup times for each device:

Hands-on time: 20 minutes.
Unattended time for Carbon Black sync: 3-4 hours.

Resource Estimates:
Enon, OH: 2 resources for 5 weeks, averaging 30 devices per day.
Irving, TX: 2 resources for 8 weeks, averaging 30 devices per day.

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