Facilities Help Desk
2 weeks ago
Responsibilities :
• Manage incoming Marketing related calls in a Contact Center environment
• Navigate Blue Cube, Floor Plans, Planograms, and other Marketing materials while researching problems
• Identify pricing implementation and product assignment problems, recommend solutions, and communicate the course of action to appropriate areas within the Organization
• Stays apprised of all Marketing and Advertising initiatives
• Tracks known issues to attempt one call resolutions with callers
• Identifies deficiencies in department policies, procedures, systems, and practices; Recommends solutions accordingly
• Provides support to Operations and Marketing via reporting and analysis
• Navigate IDS, ServiceNow, Inform.net, and other Maintenance materials.
• Create work orders for maintenance technicians, managers, and store personnel.
• Log relevant cases and tech support to the Help Desk
• Dispatches car wash and safe work orders to appropriate vendors.
• Responds to emails from other departments and outside contractors and vendors.
• Investigates store fuel tank issues and clears alarms by running tank line tests.
• Provides support to other departments within Speedway for maintenance related issues.
• Completes other duties, including special projects, as assigned by Supervisor. • Possibility of working evening, nights, weekends, and holidays (via a set schedule)
Education Requirements :
• High School Diploma or GED Experience with Word, Excel, and other MS Office suite applications
Required Skills:
• Excellent communication skills and the ability to research and resolve issues
• Solid understanding of basic computer functions
• Ability to multi-task
• Ability to conduct and complete Company business in a professional and ethical manner
