Salesforce Business Analyst

3 weeks ago

Des Plaines, United States Culligan Full time

The Position:The Business Analysts at Culligan will play a critical role in enabling growth by optimizing business processes, identifying new technology breakthroughs, and leading successful execution. A successful Business Analyst will maintain a deep understanding of the end-to-end business process, monitor the system landscape to understand gaps in the current tools and, as relevant, lead the full process to select, implement, and successfully realize the benefits of a system or process upgrade.This role entails bringing consistency and standardization to diverse Business Units within Culligan, managing change processes effectively, and ensuring alignment with organizational priorities.Responsibilities:Develop and maintain process and system landscape overview for assigned department(s), monitoring key metrics for efficiency.Act as a trusted partner to assigned department(s), aligning with their business goals and contributing to initiatives.Organize and standardize Business Units within the enterprise dealer framework.Manage the Change Advisory Board (CAB) in collaboration with dealer group.Drive adoption of standardized processes within groups.Streamline prioritization processes across teams.Monitor end-user system usage, identifying trends and engagement opportunities.Design, document, and maintain system processes.Provide training sessions and content to support end-user utilization.Coordinate new feature/functionality rollouts and communications.Assist with project management tasks as needed.Lead project coordination between departments, IT, stakeholders, and executive leadership.Gather requirements for system changes and improvements.Collaborate with IT leadership on roadmap planning and prioritization.Prepare management reports tracking deliverables and system usage KPIs against roadmap.Requirements:A fast learner with an analytical growth mindset, curiosity and attention to detail.Resilient and high energy to drive to answers where not clear.A great writer and communicator.Willing to work hard and take risks.Comfortable working with diverse set of business users.Must have:4-year degree in related field (or relevant experience).Prior experience working in or with Salesforce.com.Knowledge in generating process documentation.Prior experience working with organizations such as Dealer/Franchise, OEM, and Retail business models.At least 7 years Business Analyst experience.Strong Microsoft Office and Excel skills.Strong written and verbal communication skills including technical writing.Humility to learn the business and current state processes.Effective time management and value-based prioritization.Honesty and integrity in all facets of the role, owning and learning from mistakes.Mature presence and poise to engage with senior leadership.Proficiency in coordinating CAB activities, including scheduling meetings, preparing agendas, and documenting decisions and action items.Demonstrated ability to engage with stakeholders from various departments to gather change requests and ensure alignment with organizational objectives.Nice to have:Prior consulting experience.Experience with specific Salesforce packages such as Sales, Service & Marketing Clouds.Familiarity with SQL and/or PowerBI.IIBA, PMI or PMI-PBA certified.Integration experience implementing and developing in Apex, Visualforce, and Javascript.A proactive attitude to Salesforce enhancements.#LI-NY1

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