Salesforce Technical Lead. ==Hybrid role in Chicago, IL

2 weeks ago

Des Plaines, United States Resource Consulting Inc Full time
Salesforce Technical Lead.
Full time perm direct hire

Hybrid role in Chicago, IL

Direct hire
4/4/2024- intake call notes:
they really need a good solid Salesforce person who has done development and maybe some admin work within salesforce but can also coach and mentor One saleforce developer and one admin. They should also be able to work with users, collaborate and take requirements from users. Also work woth the intergration teams and outside vendors. They may have to handson once in awhile but they really want a person who can prioritize and delegate saleforce trouble tickets and enhamcements. This job has a 4% bonus. Feeding america automatically also puts 3% in your 401K every year even if you put nothing in. If you put in 1% they will put in an additional 3% for a total of 6%.

The Salesforce Technical Lead will provide day-to-day technical oversight for all development, operational, and initiative activities within the Marketing Systems landscape (including all Salesforce instances). This position will coordinate Salesforce technical development and be heavily involved in maintaining Salesforce application instances and all Marketing Systems solutions. The Salesforce Technical Lead will serve two primary functions: 1 - Act as people manager for the Salesforce Developer and admin team, 2 - Provide technical guidance to the entire marketing Systems team, along with vendor support engineers. This position may also contribute to technical architecture strategy, along with implementation and maintenance of Salesforce tool(s).

Responsibilities:
Team Management
  • Manage team tasks and responsibilities, including prioritizing and assigning technical work.
  • Coach, mentor, and provide day-to-day direction for team Salesforce developers and admins.
  • Oversee both operational and project-based activities, ensuring timely execution of projects and tasks.
  • Train and mentor team members to ensure effective customer service and exceptional service delivery.
  • Work with partnering teams, decision makers, and internal & external stakeholders to define business requirements and systems goals.
  • Create an environment of collaboration, knowledge sharing, and excellence.
Salesforce Development and Technical Leadership:
  • Participate in all aspects of Salesforce releases, including feature review and impact analysis, planning, designing, building, testing, deploying, supporting, and documenting.
  • Lead Salesforce development team in developing solutions through collaboration and
  • Where required, develop Salesforce platform modules, dashboards, interfaces, and database functions, including Apex coding.
  • Assist Salesforce administrators with the configuration and support of Salesforce Orgs, as well as related Salesforce applications.
  • Troubleshoot issues, provide recommendations, and oversee solution implementation in the areas of data integrity standards, data quality and overall Salesforce system usage.
  • Collaborate with teammates on system testing and validation processes, including UAT and Quality Assurance, in Salesforce and integrated systems.
Software Engineering
  • Lead collaboration with end-users, business partners, programmers, analysts, and designers in the development and initiation of new software programs and applications.
  • Identify operational areas for improvement and implement best practices for software development, including Salesforce-specific best practices.
  • Partner with and mentor programmers, analysts, software engineers, and project and program managers to implement effective project methodology based on the size and scope of the effort.
  • Interact with directors, managers, clients, vendors, and agencies to field queries and questions, and respond in a timely manner to promptly resolve problems, emergencies or general inquiries.
Customer Management
  • Liaise with business partners, providing technical team guidance on development activities based on requirements from the business.
  • Act as primary point of contact for IT Marketing Systems team for technical issues, questions, design, and guidance required for Feeding America Salesforce systems.
  • Articulate business requirements from end users & business partners into technical design; Discuss design options with customers, with a focus on balancing user needs with system parameters or limitations.
Required Technical Competencies and Experience
  • 8+ years equivalent work experience, including 3+ years' experience in a supervisory or team lead role.
  • Technical expertise as a Salesforce developer:
    • Clear understanding of declarative tools available within Salesforce – validation rules, approval processes, and workflows.
    • Well versed in Profiles, Permission Sets and Role Hierarchy.
    • Experienced with Visualforce (Page, Component & Controllers), Apex Triggers, Batch Apex and Apex Classes.
  • Applied experience with Apex, Java, HTML, XML, CSS, Javascript.
  • Proficient understanding of business tools and platforms (working familiarity with SharePoint, Informatica, Tableau, and NetSuite a Plus).
  • Extensive hands-on software troubleshooting experience.
  • Experience with complex Salesforce implementations and integrations.
  • Experience working both independently and in a team-oriented, collaborative environment is essential.
  • Direct client or customer facing experience.
Additional/Preferred Qualifications
  • Salesforce Developer and/or Architect Certification(s).
  • Familiarity with Salesforce NGO Connect (NGOC), NPSP, or Nonprofit Cloud.
  • Experience managing SDLC, including Waterfall and Agile methodologies.
  • Experience with software development tools, such as Azure DevOps, GitHub, and/or Jira.
  • Experience with EveryAction.
  • Understanding of nonprofit organizations.
  • Experience leading technical teams.

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