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Client Service Representative

2 months ago

East Windsor Twp, United States VCA Animal Hospitals Full time

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need?

VCA Twin Rivers Animal Hospital

is seeking an

Experienced Client Service Representative

to join

our team full time

We are proud to be an AAHA-Accredited, full service animal hospital, serving the community for many years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual Among the reasons to consider joining VCA Twin Rivers We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team Leadership opportunities Access to the people and financial resources of a large veterinary community WOOF University, offering abundant of training in a variety of topics Generous employee pet care discounts Opportunities to give back through strong Shelter partnerships and VCA Charities Cross Training Opportunities VCA adds value to your compensation package with the following: Competitive wage Medical, Dental & Vision insurance Opportunity to teach and mentor 401(k) Free wellness subscriptions (Head Space) Life and Long Term Disability insurance Paid Parental leave Why We Need You As the face of

VCA , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our

abilities.The

Client Service Representative is the pivot around which the hospital operates and is responsible for:

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets through their hospital journey. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. The salary range for this position is $16 - $18 / hour

**The ideal candidate will have at least 1 year of customer service experience in a veterinary hospital setting Ready to be part of a team that feels like family? We look forward to hearing from you soon.

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