Member Service Representative

4 weeks ago


Lakewood, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 2125 South Webster Street, Suite 101, Lakewood, CO 80227

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2023 The Best Employers for New Grads * Fortune Best Workplaces for Millennials 2023 * Fortune Best Workplaces for Women 2023 * Fortune 100 Best Companies to Work For 2024 * Military Times 2023 Best for Vets Employers * Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Lakewood, United States First Financial Credit Union Full time

    **Member Service Representative Position at First Financial Credit Union** If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial. When you join First Financial Credit Union as a Full Time Member Service Representative in our Lakewood branch, you...


  • Lakewood, United States Cleveland YMCA Full time

    Lakewood Family YMCA has an immediate need for a **Member Service Representative.** The **Member Service Representative** who are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative...


  • Lakewood, United States YMCA of Pierce and Kitsap Counties Full time

    The YMCA of Pierce and Kitsap Counties is seeking aMember Services Representativeto join our team! The YMCAfocuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening...


  • Lakewood, Ohio, United States Houston Fitness Partners Full time

    {"title": "Overnight Member Services Representative", "description": "At Houston Fitness Partners, we're committed to providing a welcoming and non-intimidating environment for our members. As an Overnight Member Services Representative, you'll play a vital role in ensuring our club runs smoothly during the night shift. Key Responsibilities: Greet members...


  • Lakewood, United States YMCA of Greater Cleveland Full time

    At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community. Member Service Representatives are responsible for conducting all member...


  • Lakewood, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....


  • Lakewood, New York, United States Planet Fitness Full time

    Member Services RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.Key...


  • Lakewood, California, United States LBS Financial Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Care Representative I to join our team at LBS Financial Credit Union. As a Member Care Representative I, you will be responsible for delivering exceptional customer service to our members, providing product recommendations, and ensuring a positive member experience.Key...


  • Lakewood, New York, United States Planet Fitness Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience at our fitness centers.Responsibilities:Provide exceptional...


  • Lakewood, Ohio, United States Cleveland YMCA Full time

    Member Service RepresentativeWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at the Cleveland YMCA. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, promoting membership sales and retention, and ensuring a positive experience for all who...


  • Lakewood, Washington, United States National Veterinary Associates Full time

    Client Service RepresentativeAt National Veterinary Associates, we are seeking a highly skilled and compassionate Client Service Representative to join our team at Chambers Creek Veterinary Hospital.The Client Service Representative plays a crucial role in providing exceptional patient care and ensuring a positive experience for our clients. As a key member...


  • Lakewood, Washington, United States Kao Xiong - State Farm Agent Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and coordinating with other agency team members to ensure seamless service...


  • Lakewood, California, United States First City Credit Union Full time

    Job Summary:We are seeking a skilled Cash Services Representative to join our team at First City Credit Union.About the Role:This is a fantastic opportunity for an individual looking to start or advance their career in the financial services industry. As a Cash Services Representative, you will be responsible for processing member transactions, providing...


  • Lakewood, Ohio, United States YMCA of Greater Cleveland Full time

    Job Title: Member Service RepresentativeAt the YMCA of Greater Cleveland, we're dedicated to building strong kids, strong families, and strong communities. As a Member Service Representative, you'll play a vital role in delivering exceptional member experiences and promoting membership sales and retention.Key Responsibilities:Process payments and maintain...


  • Lakewood, Ohio, United States Houston Fitness Partners Full time

    Overnight Member Services RepresentativeAt Houston Fitness Partners, we're seeking a highly motivated and customer-focused Overnight Member Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members and guests, ensuring a positive experience in our welcoming and...


  • Lakewood, California, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer...


  • Lakewood, Washington, United States National Veterinary Associates Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Chambers Creek Veterinary Hospital. As a key member of our support staff, you will play a vital role in ensuring the exceptional care and service of our clients and their pets.Responsibilities:Provide...


  • Lakewood, Washington, United States Domino's Pizza LLC Full time

    Job DescriptionDomino's Pizza LLC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers, ensuring that their needs are met and exceeded.Key Responsibilities:Respond to customer...


  • Lakewood, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop S Wadsworth Blvd Ste 80. As a key member of our front-of-house team, you'll be responsible for delivering exceptional customer experiences by:Greeting guests and providing a warm welcomeAnswering phone calls and taking ordersDelivering...


  • Lakewood, United States LoanMax Title Loans Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.Responsibilities:Provide superior...