Product Concierge Specialist | Porsche Pasadena

4 weeks ago

Pasadena, United States Rusnak Full time
Overview :

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.

Our Porsche dealership in Pasadena is looking a Product Concierge Specialist. In this role, you will contribute to the success of Rusnak Automotive Group by ensuring that customers begin their ownership experience with full knowledge of their vehicles operation.

WE OFFER

  • Professional development and opportunities to grow within a well-respected company
  • Competitive Pay
  • Health Insurance Coverage (medical, dental, vision, and life)
  • Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
  • 401(k) Retirement Plan
  • Flexible Spending Account
  • Paid Time-Off (vacation pay, sick pay, holiday pay)
  • Parental Leave
  • Employee Perks (sports games, theme parks, etc.)
  • Employee Referral Bonus Program

*Compensation will be based on experience and skill level.

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

Responsibilities :

Effectively and Efficiently Performs Detailed Customer Education and Delivery on All Models

  • Ensures that vehicle has met all pre-delivery checklist requirements.
  • Programs personalized settings prior to customer delivery.
  • Sets expectations for length of delivery of vehicles.
  • Assesses customer knowledge and priorities to personalize delivery for every customer experience.
  • Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
  • Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
  • Resolves customer inquiries for vehicle technology issues.
  • Directs customers to additional information resources.
  • Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshop)
  • Utilize CRM daily to assist in responding to new leads promptly.
  • Follow-up with Lost Sale prospects to ensure satisfaction.

Consistently Provides Assistance to Customers in Service Waiting Areas

  • Assists customers at the service drive with vehicle inquiries.
  • Visits the customer lounge to introduce Product Concierge services and share valuable vehicle technology insights with customers.

Efficiently and Effectively Trains Team Members on Key Vehicle Technologies

  • Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
  • Answers product questions on the telephone and during walk-ins.
  • Troubleshoots vehicle technology features.
  • Troubleshoots vehicle system features.

Effectively Assists Management in Department Scheduling, Planning and Customer Service

  • Assists in directing and scheduling of all department employees, ensuring proper staffing at all times.
  • Actively shares responsibility with the sales manager for planning and leading sales meetings.
  • Regularly attends managers meeting and assists in preparation.
  • Assists (GSM) or (SM) with proactive planning and implementation of various projects.
  • Ensures that dealership policies and procedures are followed by salespeople.
  • Provides administrative support as needed for the Sales department.

Effectively Assists Sales Department in Vehicle Tracking

  • Reports all new and used sold vehicles to MFR.
  • Arranges all vehicle transportation to the customer as needed.
  • Ensures consistent follow-up with customers after a vehicle is sold.
  • Updates all new and used vehicle inventory consistently and in a timely manner.
  • Regularly stocks vehicles in ADP in a timely manner.
Qualifications :
  • Experience Desired: A minimum of 1 year in position of Customer Service or similar positions in Automotive, Retail, Sales, Hospitality industries.
  • Current California Driver License with clean Department of Motor Vehicle driving record.
  • Required: Current California Sales License.


Degree/Diploma :
High School Diploma/GED : Desired

Licenses Required :
Valid CA Driver License, Valid CA Sales License

  • Parts Consultant | Porsche Pasadena

    7 days ago

    Pasadena, United States Rusnak Auto Group Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • Parts Consultant | Porsche Pasadena

    4 weeks ago

    Pasadena, United States Rusnak Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • Alignment/Tire Technician | Porsche Pasadena

    3 weeks ago

    Pasadena, California, United States RUSNAK Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!   JOIN OUR TEAM                  Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our...

  • Hazardous Materials Specialist

    2 days ago

    Pasadena, CA, United States City of Pasadena, CA Full time

    This recruitment is open continuous and is subject to close at any time. A first review of applications is scheduled for May 13, 2024. Apply now! The Pasadena Fire Department Prevention Division is seeking to fill the Hazardous Materials Specialist p Specialist, Materials, Materials Technician, Inspection, Compliance, Storage, Manufacturing

  • REI Physician Opportunity with Premier Practice in Pasadena, CA

    2 weeks ago

    Pasadena, United States Womens Care Full time

    Southern California Reproductive Center, a well-established practice, is seeking a full-time REI Physician to join our Pasadena team at our premier practice with one of the leading embryology laboratories in the world, the ART laboratory! Benefits include:       $350K - $500K Base Salary + Productivity Incentives       Comprehensive Health and...

  • Environmental Health Technician

    1 week ago

    Pasadena, United States City of Pasadena, CA Full time

    The City of Pasadena is currently seeking an Environmental Health Technician to perform tasks related to environmental health regulatory activities. This class differs from the Assistant Environmental Health Specialist in that the latter receives the on-the-job training hours necessary to meet State of California licensure requirements to qualify as a...

  • Setup Attendant-Banquets

    2 days ago

    Pasadena, United States Hilton Pasadena Full time

    Job Summary: The Banquet Set-up Attendant is responsible for set-up and clean-up of banquet functions as well as monitoring assigned sections during the events to ensure all patrons are served. This position has varying shifts including nights and weekends. Responsibilities: QUALIFICATIONS: Three to six months related experience; or equivalent combination...

  • REI Physician Opportunity with Premier Practice in Pasadena, CA

    2 weeks ago

    Pasadena, CA, United States Womens Care Full time

    Southern California Reproductive Center, a well-established practice, is seeking a full-time REI Physician to join our Pasadena team at our premier practice with one of the leading embryology laboratories in the world, the ART laboratory!  Benefits include: $350K - $500K Base Salary + Productivity Incentives Comprehensive Health and Medical Plans ...

  • Service Technician | Audi Pasadena

    2 weeks ago

    Pasadena, United States Rusnak Auto Group Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • Outpatient Psychiatrist

    2 weeks ago

    Pasadena, United States LifeStance Health Full time

    We are actively seeking a part-time (10 hours and up) or full-time (30 hours or more) Adult or Child & Adolescent Psychiatrist to join our group in California.  While working with us, you will have the ability to treat the way you want to treat.  Psychiatrists with us have the opportunity to do as much or as little psychotherapy as they...

  • Accounts Receivable Specialist

    1 month ago

    Pasadena, United States Clayton Services Full time

    Job DescriptionJob DescriptionClayton Services is searching for an Accounts Receivable Specialist to join a thriving company in Pasadena, Texas. The Accounts Receivable Specialist will be responsible for managing financial transactions, including payment collection, recording, and discrepancy resolution while conducting credit analysis to mitigate risks and...

  • Parts Associate | Audi Pasadena

    3 days ago

    Pasadena, United States Rusnak Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • Medical Billing Specialist

    3 weeks ago

    Pasadena, United States Quad County HR Full time

    Job DescriptionJob DescriptionSalary: $25-$27/hour DOEMedical Billing SpecialistOur client is a multi-site psychiatric practice seeking an experienced ad full-time VOB  and medical billing specialist for our billing department.  Our ideal candidate will:• Be familiar with medical billing• Have strong critical thinking and executive function skills•...

  • Accounts Payable Specialist

    2 days ago

    Pasadena, United States Century Group Full time

    Our client in Pasadena has an immediate need for a Temporary-to-Hire Accounts Payable Specialist. Hybrid role. Only local applicants will be considered. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $23 to $25 per hour. Duties: process full cycle accounts payable; ensure timely accuracy of recoding and...

  • Medical Coding Specialist

    10 hours ago

    Pasadena, United States Certified Healthcare Billing Full time

    **Company Overview**: Certified Healthcare Billing has been a fixture in the medical billing industry for over a decade. The company was founded by a group of experienced medical billers who saw a need for a billing company that could provide exceptional service to healthcare providers of all sizes. Over the years, Certified Healthcare Billing Services has...

  • Sr. I&E Reliability Engineer, Pasadena, TX

    2 days ago

    Pasadena, United States BASF Corporation Full time

    **Now Hiring! Sr. I&E Reliability Engineer** Pasadena, TX **The world needs [creative] solutions. We need YOU!** **Where the chemistry happens** BASFs Petrochemical division is the starting point of BASF's petrochemical value creation worldwide, also known as the heart of the Verbund, representing the world's largest chemical markets. Together, let us keep...

  • Conduct Specialist

    1 month ago

    Pasadena, United States Liberty Behavioral & Community Services, Inc. Full time

    Job DescriptionJob DescriptionLiberty Behavioral & Community Services, Inc. is currently seeking a Conduct Specialist to join our team. As a Conduct Specialist, you will work closely with individuals who have behavioral and conduct disorders, providing them with the support, guidance, and interventions they need to improve their social and emotional...

  • Product Loader I

    5 days ago

    Pasadena, United States Indorama Ventures Full time

    Job Description: IVL - Indorama Ventures Oxides, LLC is currently looking to hire a Product Loader I to work at our Pasadena, Texas site. In this role, you will be handling services related to the transfer of chemical products between rail cars, tank trucks, box trailers, and/or storage facilities within the plant. Works under general supervision, within...

  • Outpatient Psychiatrist

    2 weeks ago

    Pasadena, CA, United States LifeStance Health Full time

    We are actively seeking a part-time (10 hours and up) or full-time (30 hours or more) Adult or Child & Adolescent Psychiatrist to join our group in California.  While working with us, you will have the ability to treat the way you want to treat.  Psychiatrists with us have the opportunity to do as much or as little psychotherapy as they...

  • Sr. I&E Reliability Engineer, Pasadena, TX

    1 day ago

    Pasadena, United States BASF SE Full time

    Now Hiring! Sr. I&E Reliability Engineer Pasadena, TX    The world needs [creative] solutions. We need YOU!   Where the chemistry happens… BASF’s Petrochemical division is the starting point of BASF's petrochemical value creation worldwide, also known as “the heart of the Verbund,” representing the world's largest chemical markets. Together,...