Current jobs related to Specialist, Fraud Operations - Phoenix - Upgrade, Inc.

  • Fraud Operations Specialist

    1 month ago

    Phoenix, United States Upgrade, Inc. Full time

    Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in...

  • Wireless Fraud Specialist

    4 weeks ago

    Phoenix, Arizona, United States DISH Full time

    Job Title: Wireless Fraud SpecialistAt DISH, we are seeking a highly skilled Wireless Fraud Specialist to join our team. As a key member of our Customer Experience Operations department, you will play a crucial role in identifying, mitigating, and preventing fraudulent activities related to new activations and existing customer upgrades and adding additional...

  • Wireless Fraud Prevention Specialist

    5 days ago

    Phoenix, Arizona, United States DISH Full time

    Job Title: Wireless Fraud Prevention SpecialistAt DISH, we are seeking a highly skilled Wireless Fraud Prevention Specialist to join our team. As a key member of our Customer Experience Operations (CXO) department, you will play a crucial role in identifying, mitigating, and preventing fraudulent activities related to new activations and existing customer...

  • Senior Fraud Investigations Specialist

    2 days ago

    Phoenix, Arizona, United States Western Alliance Bank Full time

    Job Title: Senior Fraud Investigations SpecialistLocation:Western Alliance BankJob Summary:The Senior Fraud Investigations Specialist role is responsible for assisting with fraud concerns for Commercial and Consumer deposit accounts with a primary focus on consumer accounts. The specialist will work with all types of fraud which impact accounts, assist Sr....

  • Card Fraud Specialist

    7 hours ago

    Phoenix, Arizona, United States Discover Full time

    Cardmember Support SpecialistAt Discover, we're committed to providing exceptional customer service. As a Cardmember Support Specialist, you'll play a critical role in resolving cardmember inquiries related to fraud or security concerns.Key Responsibilities: Verify flagged transactions Conduct caller authentication Report accounts as fraudWhat You'll Need:...

  • Senior Fraud Prevention Specialist

    4 weeks ago

    Phoenix, Arizona, United States USAA Full time

    About the RoleUSAA is seeking a highly skilled Senior Fraud Prevention Specialist to join our Bank Fraud Operations Group. As a key member of our team, you will play a critical role in identifying and mitigating fraud risks, ensuring the security of our members' financial information, and maintaining the integrity of our operations.Key...

  • Fraud Investigations Specialist

    3 weeks ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    About the Role:Upgrade, Inc. is seeking a skilled Fraud Investigations Analyst to join our team in Phoenix. As a key member of our Fraud Investigations and Operations Department, you will play a critical role in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk.Key...

  • Fraud Investigations Specialist

    5 days ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    {"title": "Fraud Investigations Analyst", "description": "About the Role:Upgrade is seeking a skilled Fraud Investigations Analyst to join our team in Phoenix, Arizona. As a key member of our Fraud Investigations and Operations Department, you will play a critical role in reviewing incoming Identity theft claims, account take over claims, and evaluating...

  • Account Protection Specialist

    4 weeks ago

    Phoenix, Arizona, United States The American Express Company Full time

    About the RoleWe're looking for a skilled Account Protection Specialist to join our Suspect Fraud Team. As a key member of our team, you'll play a critical role in protecting our customers' accounts from fraudulent activity.Key ResponsibilitiesLead the way in identifying and preventing fraudulent activityCollaborate with cross-functional teams to develop and...

  • Fraud Prevention and Detection Specialist- Intermediate

    2 months ago

    Phoenix, United States USAA Full time

    Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and...

  • Payment Card Fraud Detection Specialist

    4 weeks ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are committed to helping our customers achieve their financial goals while maintaining the highest standards of security and integrity. As a Fraud Policy Strategist, you will play a critical role in developing and implementing strategies to prevent and detect payment card fraud.Key Responsibilities:Collaborate with...

  • Payment Card Fraud Detection Specialist

    4 weeks ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are committed to helping our customers achieve their financial goals while maintaining the highest standards of security and integrity. As a Fraud Policy Strategist, you will play a critical role in developing and implementing strategies to prevent and detect payment card fraud.Key Responsibilities:Collaborate with...

  • Payment Card Fraud Detection Specialist

    4 weeks ago

    Phoenix, Arizona, United States Bank of America Full time

    Job Description:At Bank of America, we are committed to helping our customers achieve their financial goals while maintaining the highest standards of security and integrity. As a Fraud Policy Strategist, you will play a critical role in developing and implementing strategies to prevent and detect payment card fraud.Key Responsibilities:Collaborate with...

  • Fraud Investigations Analyst

    2 weeks ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    About the RoleUpgrade, Inc. is seeking a highly skilled Fraud Investigations Analyst to join our team. As a key member of our Fraud Investigations and Operations Department, you will play a critical role in reviewing incoming Identity theft claims, account take over claims, and evaluating consumer relationships for potential risk.Key ResponsibilitiesConduct...

  • Account Protection Specialist- Suspect Fraud Team

    4 weeks ago

    Phoenix, United States The American Express Company Full time

    You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment Fraud, Specialist, Customer Experience, Account, Benefits, Business Services, Support

  • Senior Fraud Investigation Analyst

    5 days ago

    Phoenix, Arizona, United States Western Alliance Bank Full time

    Job Title: Senior Fraud Investigation Analyst Job Summary: We are seeking a highly skilled Senior Fraud Investigation Analyst to join our team at Western Alliance Bank. As a key member of our fraud investigations team, you will be responsible for assisting with fraud concerns for Commercial and Consumer deposit accounts with a primary focus on consumer...

  • Fraud Prevention and Detection Lead

    1 month ago

    Phoenix, Arizona, United States USAA Full time

    About USAAUSAA is a leading financial services organization dedicated to serving the needs of U.S. military members and their families. Our mission is to facilitate financial security and provide exceptional service to our members.The OpportunityWe are seeking a highly skilled Fraud Prevention and Detection Lead to join our team. As a key member of our risk...

  • Fraud Strategy Process Lead

    4 weeks ago

    Phoenix, Arizona, United States SquareTrade Full time

    About the RoleWe are seeking a highly skilled Fraud Strategy Process Lead to join our team at SquareTrade. As a key member of our Trust & Safety department, you will play a critical role in helping us mitigate fraud risk and ensure the integrity of our systems.Key ResponsibilitiesAnalyze fraud vectors across our platform to develop strategies that identify...

  • Fraud Card Policy, Lead

    1 week ago

    PHOENIX, United States USAA Full time

    Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and...

  • Fraud Prevention and Detection Lead

    1 month ago

    Phoenix, Arizona, United States USAA Full time

    About the RoleWe are seeking a highly skilled Fraud Prevention and Detection Lead to join our team at USAA. As a key member of our risk management team, you will play a critical role in identifying and mitigating high-risk activities that could impact our members' financial security.Key Responsibilities:Develop and implement effective fraud prevention...

Specialist, Fraud Operations

2 months ago

Phoenix, United States Upgrade, Inc. Full time

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

The Specialist, Fraud Operations helps the Phoenix Service Center handle accounts needing additional or special review such as suspicious activity, possible fraud, and additional customer outreach. Our specialists work hard in partnership with Upgrade's Financial Crimes and Fraud Analytics teams to prevent heinous activities from occurring while mitigating fraud. The Fraud Operations Specialists are also integral to Upgrade Inc's reputation, integrity, and the security of our customers. The ideal candidate will have a passion for fraud, strong attention to detail, have the ability to adapt to change while maintaining high quality, and staying compliant.

What You'll Do:

  • Handle incoming calls regarding suspicious activity and review requested docs
  • Review accounts with suspicious activity and work towards a solution that creates a positive customer experience
  • Conduct research using internal and external sources to help determine if an escalation is warranted
  • Accurately notate and document customer accounts on different systems and tool within Upgrade's platforms
  • Retain records of all information relied upon to complete a disposition of an alert
  • Escalate potentially suspicious activity and high risk customers for further review
  • Work with customer support teams to run real time verification
What We Look For:
  • 0-1 years of fraud experience
  • 1-2 years of call center or banking experience
  • Experience working at a FinTech or start-up is a plus
  • Working knowledge in AML, fraud, or sanctions alert closure and/or investigations is a plus
  • Experience in working a production-based environment
  • Knowledge of financial products including but not limited to: credit cards, personal loans, auto loans, other lending products, and deposit accounts
  • Sense of ownership and responsibility towards problem solving
  • Strong attention to detail and ability to spot errors or inconsistencies
What We Offer You:
  • Great open office space
  • Paid time off (PTO)
  • 401k matching
  • Comprehensive benefits package: Medical, dental, vision, life insurance & disability
    Conveniently located in the heart of Downtown Phoenix close to the light rail and public transportation
  • Paid parking or platinum pass
  • New Hire Training Program
  • Wellness Incentive Program
  • Kitchen fully stocked with snacks and beverages


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.