Front Desk Attendant- Annen Woods

1 week ago

Pikesville, United States Wpmllc Full time

** Front Desk Attendant- Annen Woods (Part-Time)**

**Job Category****:** Administrative Staff **Requisition Number****:** DESKA002739 Showing 1 location **Job Details**

**Description**

**General Scope of Work:**

* Greet visitors to the building in a professional and friendly manner.

* Create an organized and inviting front desk space.

* Help owners who require assistance between the front entrance driveway and the lobby.

* Assist residents, when help is needed, in unloading packages from their car and carrying them into lobby.

* Escort owners and guests to their cars after dark, upon request.

* Keep the desk and bathroom organized and fully stocked of all supplies.

* Deliver newspapers.

* Deliver UPS, FED EX, USPS, and Amazon packages during the daily shift change (3:30 to 4 pm), and as time and other job duties permit. For all other deliveries, including food, call the owner to inform them that the delivery person is on his/her way to the unit with the delivery. If the owner does not answer, leave a voicemail message notifying them that they have a package at the desk.

* Act as the point of contact for all contractors in order to monitor deliveries and accessibility to the building.

* Log all activity of contractors and vendors into the logbook (date, time of arrival, and time of departure).

* Log all visitors and caregivers into logbook (date and time of arrival).

* Forward the front desk phone to the cell phone and carry the cell phone, whenever leaving the front desk.

* Document in the logbook the reason for leaving the front desk for more than 30 minutes.

* Monitor security video device to ensure a safe environment for residents.

* Notify the Property Manager when:

+ there are maintenance issues that need to be addressed;

+ contractors/vendors, who are working for Condo 5, provide status information about their work;

+ there is a change to the staff schedule, including but not limited to switching shifts, calling off, late arrival, or early departure.

* Check, at the end of the night shift, all exterior doors to make sure everything is locked and secure.

* Adhere to the Elevator Pad Protocol and any other protocols as approved by the Board.

* Call 911 or the appropriate authorities in the event of an emergency. Inform the Property Manager as well as the Condominium President or VP.

* Keep the privileged health status of unit owners and staff confidential.

* Check the FDS online calendar at the beginning of a shift. Follow up as appropriate.

* Check the FDS email account on a regular basis. Follow up as appropriate.

* Post contractor and vender work, move in/out, schedule changes, and other relevant information on the FDS online calendar as requested by the Property Manager and/or Condo Board President or VP, or in accordance with established procedures. (This applies to full-time staff only.)

* Enter requests from unit owners in the logbook and communicate them to the Property Manager and/or Condominium President or VP.

* Perform additional job-related projects as assigned by the Property Manager and/or Condominium President or VP.

**Qualifications:**

* Strong communication skills, both verbal and written, are necessary.

* Excellent customer service skills with a high attention to detail.

* Ability to prioritize workload based on daily requirements and owners needs.

* Aptitude to work independently as well as part of a team.

* Positive attitude and team-oriented.

* Ability to function in a changing environment.

**Education:**

**Required**

High School or better

**Skills**

**Required**

**Prioritizing tasks** *Novice* **Effective listening skills** *Novice* **Handling complaints** *Novice* **Customer service** *Intermediate* **Attention to detail** *Intermediate* **Clerical work and tasks** *Some Knowledge* **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**

**Experience**

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