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Associate OneSource Service Support Specialist

4 months ago

Lansdale, United States Russell Tobin Full time




What are we looking for in our Associate OneSource Service Support Specialist ?

The Scientific Team at Russell Tobin & Associates is supporting a world-class organization that has an opening for Customer Support Specialist near West Point, PA

Responsibilities:

  • Refer customers to the appropriate internal professionals to ensure effective escalation, transfer, or reassignment, achieving resolution and customer satisfaction.
  • Service Scheduling and Processing
  • Monitor and respond to customer requests, ensuring effective communication.
  • Process requests for equipment service.
  • Schedule regular maintenance and record all event activities in the applicable CMMS.
  • Communicate timely program information to selected service providers to ensure satisfactory delivery of services.
  • Ensure response times meet requirements identified in the customer Statement of Work and Service Level Agreement.
  • Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ, and validation) and dispatch accordingly, coordinating with customer requirements.
  • Follow up on service events to confirm completion and customer satisfaction.
  • Utilize applicable CMMS to capture pertinent detail regarding the event.

Requirements:

  • Excellent verbal and written communication skills.
  • Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max, and Maximo experience desirable.

Education:

  • Associate Degree and 2+ years of experience in a team-based customer service environment OR High School Diploma with 4+ years of experience.

Additional Details:

  • Hybrid position: 2-3 days a week
  • Position type: 3 months contract with possible extension
  • Pay rate: $21-$24/hr depending on experience

Must be authorized to work in the United States.

Russell Tobin / Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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