Order Processing Specialist

1 month ago

Sacramento, United States Collabera Full time

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Order Processing Specialist

Contract: sacramento, California, US

Salary: $22.00 Per Hour

Job Code: 355997

End Date: 2024-12-25
Days Left: 28 days, 2 hours left

Apply

Position Details:

Industry Publishing and Information Service

Job Title Order Processing Rep II / Customer Service Rep

Work Location Sacramento CA

Duration 6+ months

Shift Timing: 8-4:30 OT possible when needed

Job Description:
  • As a Fulfillment Associate, you will be responsible for processing filings and document orders with state government agencies.
  • The Fulfillment Associate will work closely with internal and external customers to provide excellent service and immediate responses to inquiries.
  • A successful candidate will need to be a team-oriented individual who is able to multi-task, work independently, possess strong computer skills, and participate in team meetings by offering suggestions and ideas to increase team productivity and efficiency.
Essential Duties & Responsibilities:
  • Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients
  • Field incoming questions or issues regarding products and services the organization provides Reviews and fulfills incoming requests
  • Contributes to customer satisfaction and organization success
  • Participates in department-wide process improvement programs and process best practices
Job Responsibilities:
  • Fulfill orders for internal and external customers by scanning and processing documents. Research legal documents.
  • Submit and retrieve legal documents to the Secretary of State.
  • Research entity status. Resolve or escalate issues.
  • Follow requests through to completion.
  • Communicate progress to customers and our teams.
  • Navigate quickly between multiple processing systems and databases quickly. Contribute to customer satisfaction and organizational success.
  • Participate in process improvement programs, best practices, and occasional special projects.
  • Process State and customer documents following established Standard Operating Procedures using proprietary and MS suite application
  • High School diploma or equivalent.
  • Prefer some college: 1 year customer service experience.
  • Prefer experience in retail, hospitality, or office environment.
  • Experience working with a variety of software programs. Good typing skills (30 wpm.. Proficient working with MS Office Applications.
Minimum Qualifications:
  • High School diploma 1 year administrative/customer service/processing/production experience Ability to interact with all levels of the organization
  • Ability to work independently with a minimum amount of oversight while still being an integral part of a team
  • Must have knowledge of a variety of computer software and spreadsheets
  • Must have poise, tact and diplomacy
  • Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines
  • Ability to read and comprehend instructions, correspondence and memos
  • Ability to work in a fast-paced, changing environment When needed, working overtime is required.
Preferred Experience /Knowledge:
  • Employee may need to lift a maximum of 20 pounds
  • Pay Range: $20 - $22/hour
Job Requirement
  • Customer Service
  • Data Entry
  • Scanning
  • Typing skills
  • Administrative Assistant
  • Excel
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Nandini Das Gupta
  • nandini.dasgupta@collabera.com


Apply Now

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