Customer Service Representative
3 weeks ago
Customer Service Representative Locations: Elmira, Michigan Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R19091 The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representatives with appointment setting, customer tracking, and quotations. Key Responsibilities: Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. Communicate clearly and concisely with on-the-road employees to give instructions and assistance. Answer incoming and make outgoing customer telephone calls. Receive and resolve, within established guidelines, customer questions and concerns. Monitor, resolve, document, and report all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales. Track customer information and concerns and enter data into the database. Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. Maintain new account files. Work with supervisors to ensure that all missed stops and special pickups are completed daily. Provide timely and accurate information regarding missed stops or other customer concerns. Generate call-in work orders for drivers. Download, distribute, and answer all customer inquiries received via email. Take web requests and process payments by phone. Process customer payments via the internet and take cash payments as needed. Enter new subscription residential accounts into the system. Run credit checks on new customers. Complete verification form, service agreement, and pricing matrix on all commercial accounts for changes, new, and cancelled. Key all new/cancelled accounts into the Tower system and verify in the system. Scan all contracts into the system and maintain records of them. Assist in completing the Affirmative Action log for all applicants. Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation, employee partnership, and positive telephone and email manners. Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances, and other orders and to all company policies, procedures, and directives from supervisors. May provide backup assistance for Office Coordinator. Perform other duties and responsibilities as required or requested by management. Requirements: High School Diploma or GED. One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns. Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure. Possess good organizational skills and record keeping skills. Possess the ability to speak and communicate effectively with customers and employees both verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word, and Excel. Good problem-solving ability. Excellent data entry skills. Physical/Mental Demands: Ability to stand, sit, walk, use hands and fingers, talk and hear. Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: Work in an indoor office environment 95% of the time. Noise level is usually moderate. #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com. #J-18808-Ljbffr
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Customer Service Representative
3 weeks ago
Lansing, United States Boundlesspromotions Full timeWe are on the search for hard-working individuals that are looking for a great entry-level Customer Service Representative position with real growth opportunities! Our goal is to cultivate and maintain true partnerships with our clients and consumers. We’ve become the nation’s largest business consulting firm due to our winning mentality, honesty,...
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Customer Service Representative
3 months ago
Lansing, United States Auto-Owners Insurance Group Full timeWe offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carri Customer Service Representative, Customer Service, Representative, Retail, Policy
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Customer Service Representative
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Lansing, United States Managed Staffing Full timeJob DescriptionJob DescriptionJob Title: Customer Service Representative Location: Lansing, MI 48906Shift Hours: 8:00 am to 4:30 pmJob Summary: The Customer Service Representative will manage customer orders, inquiries, and complaints. This role involves maintaining relationships with customers and sales staff, providing accurate product information, and...
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Customer Service Representative
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Lansing, United States Medical Care Alert Full timeBenefits: 401(k) 401(k) matching Dental insurance Employee discounts Free food & snacks Health insurance Paid time off Vision insurance Competitive Compensation Job Summary We are seeking a Customer Service Representative to join our team in Livonia, MI. In this role, you will communicate with customers to identify their needs, process requests,...
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Customer Service Representative
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Lansing, Michigan, United States Collabera Full timeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Collabera. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Customer Service: Respond to...
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Customer Service Representative
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Lansing, Michigan, United States National Seating & Mobility Full timeAbout National Seating & MobilityWe are a leading provider of mobility solutions, dedicated to empowering individuals with disabilities to live independently. Our team is passionate about delivering exceptional care and support to our clients, and we are seeking a highly motivated and organized individual to join our team as a Customer Service...
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Customer Service Representative
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Lansing, United States Avalon & Tahoe MFG, Inc. Full timeJob DetailsJob Location Avalon and Tahoe - Alma, MI Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Job Category Manufacturing DescriptionJob Summary: The Customer Service Representative supports and cares for the customers of Avalon & Tahoe. Customers include dealers, sale representatives, boat owners, and anyone...
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Customer Service Representative
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Lansing, United States Mercantile Bank Full timeMercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in St. Johns, MI. Do you like to build relationships with people? Do you seek opportunities to learn and develop ? Are you someone that likes to create unique, tailored solutions to customers? Are you ready to build a career in banking with a...
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Customer Service Representative
2 months ago
Lansing, United States Collabera Full timeDescription Home Search Jobs Job Description Customer Service Representative Contract: Lansing, Michigan, US Salary: $18.00 Per Hour Job Code: 351949 End Date: 2024-08-22 Days Left: 28 days, 3 hours left Apply Responsibilities: • Receive and process routine customer orders, inquiries, and complaints • Maintain relationships with selected customers...
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Customer Service Representative
3 weeks ago
Lansing, United States Collabera Full timeDescription Home Search Jobs Job Description Customer Service Representative Contract: Lansing, Michigan, US Salary: $18.00 Per Hour Job Code: 351949 End Date: 2024-08-22 Days Left: 3 hours left Apply Responsibilities: • Receive and process routine customer orders, inquiries, and complaints • Maintain relationships with selected customers and sales...
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Customer Service Representative
1 week ago
Lansing, Michigan, United States Pinnacle GI Partners Full timeCustomer Service RepresentativePinnacle GI Partners is a dynamic company that values employee satisfaction and growth. We're seeking a highly skilled Customer Service Representative to join our team.Job SummaryProvide exceptional customer service to patients and visitorsManage patient check-in and check-out processesCollect demographic, health history, and...
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Customer Service Representative
3 weeks ago
Lansing, United States Neogen Full timeIt's fun to work in a company where people truly believe in what they are doing! Come Be Part of a Mission that Matters! WHO IS NEOGEN: From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the...
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Customer Service Representative
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Lansing, United States PostScan Mail Full timeWe are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...
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Customer Service Representative
3 weeks ago
Lansing, United States Gardner White Furniture & Mattress Full timeDescription We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for serving as the primary point of contact for customers, assisting them with inquiries, purchases, and resolving any issues or concerns they may have. This...
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Customer Service Representative
2 weeks ago
Lansing, United States Collabera Full timeDescription Home Search Jobs Job Description Customer Service Representative Contract: Lansing, Michigan, US Salary: $17.00 Per Hour Job Code: 353272 End Date: 2024-09-28 Days Left: 26 days, 3 hours left Apply Collabera job opportunity Title:Customer Service Representative Location: Lansing, MI 48906 Duration:- 6+months Roles and Responsibilities:...
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Customer Service Representative
3 weeks ago
Lansing, United States U-Haul Full timeLocation: 901 S Waverly Rd, Lansing, Michigan 48917 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
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Customer Service Representative
3 months ago
Lansing, United States Culligantotalwater Full time* 02-Mar-2022 to 01-May-2022 (CST) * Lansing, MI, USA * 15-23 * Hourly * Full Time *Full benefit: Health, dental, visioin, 401k, ESOP, PTO, etc.* Customer Service Representative Our Lansing, MI dealership is looking to immediately hire a Customer Service Representative to perform customer service functions and assist our accounting department....
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Customer Service Representative
4 weeks ago
Lansing, United States Cooper Standard Full timePLEASE BE AWARE: Cooper Standard has received reports of scammers impersonating employees, offering fake job offers and attempting to onboard individuals through a fake hiring process. They encourage applicants to use a third-party chatting application (e.g., Telegram) for communication, ultimately seeking personal information and money. If you believe you...
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Customer Service Representative
4 weeks ago
Lansing, United States Granger Waste Services Full timeOur business is not just hauling, recycling or landfill management, but first and foremost, serving others. Providing excellent service to our customers, communities and coworkers is what we strive to do every day. As a customer service representative, you would be an important relationship builder and problem solver, helping ensure our customers' waste and...
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Customer Service Representative
3 weeks ago
Lansing, United States U-Haul International, Inc Full timeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...
