Customer Service Specialist

2 months ago

Farmington, United States IDEX Full time
Job Title: Customer Service Specialist

Reporting : Director of Customer Experience

Mission of the position : To amaze our customers with our speed, attention to details, and quality.

Company: Mott is a technology driven, high precision filtration company trusted by the world's best technical and performance brands across four core markets: Medicine, Computing Power, Clean Energy, and Space Exploration . Our products can be found everywhere...including lifesaving medical devices, artificial intelligence, and missions to Mars

Key Responsibilities:

Major Challenges:
  1. Deepen customer relationships by maintaining regular contact to understand their business and listen for issues before they become problems.
  2. Perform contract review, customer portal management, and accurate order entry to ensure the plant manufactures what the customer needs at the right time
  3. Identify improvements that would allow us to better serve our customers
  4. Identify root cause of a customer issue and correct it
  5. Act as primary point of contact for Sales and customers by organizing efforts between Quality, Operations, and Shipping to rapidly resolve customer issues
  6. Support sales team by providing catalog and contract pricing for inbound RFQs
  7. Managing multiple orders simultaneously and error free in fast-paced environment.
  8. Prioritize order entry and urgent requests without undo delay in other customer requests.
  9. Rigorously adhere to rules unique to each customer based on transactions from distributors, end users, reps etc.
  10. Resolve Contract discrepancies / disagreements.
Expected Performance Outcomes:

Required Experience:
  1. All sales orders entered by the end of the business day in which they are received
  2. Maintain NPS score >50 for assigned accounts and resolve issues within mutually agreed upon timeline
  3. Find and convert 1 customer/quarter to upgrade their commitment to Mott, such as Blanket orders or other types of long-term agreements
  4. Resolve all customer inquiries related to new orders, existing orders, and pricing within an average of 30 hrs
  5. Provide pricing for catalog/contract product within 24 hours of inquiry
  6. 5-7 years customer service experience in a manufacturing company
  7. Bachelor's degree preferred
  8. Contract review experience
  9. Proven experience with plan and forecasting sales preferred
  10. Has experience connecting engineers & management at a customer with internal counterparts
  11. Has led projects that improve the department and relationships with customer
  12. Proven expertise growing accounts
Skills:

Personal Attributes:
  1. ERP, CRM & MS office experience
  2. General awareness of manufacturing & impact to inventory, shipping, vendor management, etc.
  3. Pricing/price list fluency
  4. Familiarity with customer drawings & specifications
  5. Ability to collect & analyze business data
  6. Customer portal management
  7. Driven self-starter
  8. Goal oriented
  9. Pleasant, constructive communication
  10. Strong attention to detail
  11. Tenacious
  12. Excellent cross-functional skills
  13. Organized
  14. Quick learner
  15. Adaptable to changing environments

About Us

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

  • Customer Service Specialist

    2 weeks ago

    Farmington, Connecticut, United States J. Jill Full time

    We are looking for a highly motivated and results-driven Customer Service Specialist to join our team at J. Jill. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and ensuring that every customer leaves our store feeling satisfied and valued.About the JobThis is an exciting opportunity to work in a...

  • Customer Service Fuel Specialist

    2 days ago

    Farmington, Maine, United States Wal-Mart Stores , Inc. Full time

    About the Role: As a Customer Service Fuel Specialist at Walmart in Farmington, ME, you will play a vital role in ensuring the satisfaction of our customers by providing top-notch customer service and support in fueling operations.With a focus on delivering exceptional customer experiences, you will interact with customers, answer their queries, and resolve...

  • Retail Customer Service Specialist

    2 days ago

    Farmington, Michigan, United States Old Navy Full time

    Join Our TeamAs a Retail Customer Service Specialist at Old Navy, you'll have the opportunity to work in a dynamic and supportive environment where you can grow your skills and advance your career.About the RoleThis role involves working closely with customers to understand their needs, providing excellent service, and helping them find the perfect products....

  • Customer Service Expert

    4 weeks ago

    Farmington, New Mexico, United States Robbins Heating & Air Conditioning Full time

    Job OverviewAt Robbins Heating & Air Conditioning, we take pride in delivering exceptional customer experiences and unparalleled workmanship. Our team's commitment to great value drives our success.We're seeking a skilled Customer Service Expert to join our team as a Home Solutions Specialist.Position SummaryThe primary duty of this role is to sell the...

  • Customer Service Transport Specialist

    4 weeks ago

    Farmington, New Mexico, United States Enlyst Staffing Solutions LLC Full time

    Enlyst Staffing Solutions LLC is seeking a skilled Customer Service Transport Specialist to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service to passengers while ensuring their safe transportation to and from their destinations.About the RoleWe are looking for a detail-oriented and...

  • Customer Service and Vehicle Preparation Specialist

    4 weeks ago

    Farmington, New Mexico, United States Penske Truck Leasing Full time

    Job OverviewPenske Truck Leasing, a leading transportation provider, offers an exciting opportunity for a Customer Service and Vehicle Preparation Specialist to join our team. This role is responsible for ensuring vehicles are ready for customers, requiring excellent customer service and vehicle preparation skills.About the JobThis position involves greeting...

  • Customer Service Representative

    2 weeks ago

    Farmington, Connecticut, United States Burlington Stores Full time

    About the Role: Our ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work well under pressure. As a Cash Handling Specialist, you will be responsible for processing transactions, handling customer returns and exchanges, and performing other tasks as assigned by management.

  • Customer Service Store Associate

    2 weeks ago

    Farmington, Michigan, United States Gordon Food Service Full time

    Career Opportunity: Are you looking for a career that offers opportunities for growth and advancement? Look no further than Gordon Food Service! As a Part Time Store Associate, you will play a critical role in helping us deliver exceptional customer experiences and drive sales growth in our stores.We offer a salary of $14+/hr, plus benefits such as profit...

  • Healthcare Customer Service Associate

    2 days ago

    Farmington, Michigan, United States Trinity Health Full time

    **Job Overview:**Trinity Health is seeking a highly motivated Customer Service Specialist to join our team in hospital revenue operations. As a key member of our Patient Business Services (PBS) team, you will provide exceptional customer service and support to patients, families, and healthcare providers.**Salary Information:**The estimated salary for this...

  • Customer Experience Specialist

    2 weeks ago

    Farmington, Missouri, United States Walmart Full time

    Job Description">We are seeking a Customer Experience Specialist to join our team at Walmart Supercenter #37. The successful candidate will be responsible for delivering exceptional customer service and creating a positive shopping experience.">Key Responsibilities:">">Deliver exceptional customer service and create a positive shopping experience">Offer...

  • Customer Experience Specialist

    2 days ago

    Farmington, New Mexico, United States Family Dollar Full time

    About Family Dollar: We are a leading discount retailer that offers a wide range of products at everyday low prices. Our stores are located throughout the United States, and we have a strong commitment to serving our customers and communities.Job Title: Customer Experience SpecialistEstimated Salary: $13-$16 per hour, based on location and experience.Job...

  • Customer Service Team Member

    2 weeks ago

    Farmington, New Mexico, United States Trudy Goldsmith - State Farm Agent Full time

    We are seeking a highly skilled and customer-focused professional to join our team as an Insurance Support Specialist. This key role involves delivering exceptional client experiences that drive the growth of our successful insurance agency.Key Responsibilities:Analyze and respond to customer inquiries in a timely and professional manner, providing solutions...

  • Customer Service Representative

    4 weeks ago

    Farmington, Missouri, United States Arona Home Essentials Full time

    Arona Home Essentials is a renowned industry leader, with an impressive track record of growth despite economic fluctuations. We pride ourselves on our commitment to excellence, customer satisfaction, and quality products and services.We operate over 50 stores across the United States and are currently seeking a skilled Delivery Specialist to join our...

  • Banking Customer Service Advisor

    3 weeks ago

    Farmington, United States OpTech Full time

    Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply...

  • Cashier & Front End Services Specialist

    2 days ago

    Farmington, Arkansas, United States Wal-Mart Stores , Inc. Full time

    **Apply Now for a Cashier & Front End Services Specialist Role at Walmart Stores , Inc.**We're seeking a detail-oriented and customer-service-minded Cashier & Front End Services Specialist to join our team! As a Cashier & Front End Services Specialist, you will be responsible for processing transactions efficiently and accurately, while providing excellent...

  • Sales and Client Services Specialist

    2 weeks ago

    Farmington, Connecticut, United States Massage Envy Full time

    Are you looking for a sales and client services role that offers a dynamic and supportive work environment? Massage Envy West Farm is hiring a Sales and Client Services Specialist to join their team. In this role, you will be responsible for providing exceptional customer service, promoting our services, and building strong relationships with clients.The...

  • Retail Customer Service Specialist

    2 days ago

    Farmington, New Mexico, United States Sam's Club Full time

    Key ResponsibilitiesMaintain a clean and organized sales floor, restocking shelves as neededProcess transactions accurately and efficiently using cash registers or mobile applicationsProvide exceptional customer service, responding to member inquiries and concerns in a prompt and professional manner

  • Customer Service Government Programs Training and Support Specialist

    3 weeks ago

    Farmington Hills, United States Delta Dental of Michigan Full time

    Job Title:Customer Service Government Programs Training and Support SpecialistNumber of Positions:1Location:Farmington Hills, MILocation Specifics:Hybrid PositionJob Summary:At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in...

  • Customer Service Government Programs Training and Support Specialist

    2 weeks ago

    Farmington Hills, United States Delta Dental of Michigan Full time

    Job Title:Customer Service Government Programs Training and Support SpecialistNumber of Positions:1Location:Farmington Hills, MILocation Specifics:Hybrid PositionJob Summary:At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in...

  • Customer Experience Associate

    1 week ago

    Farmington, New Mexico, United States Navajo Nation Gaming Enterprise Full time

    Job Overview: The Housekeeping Specialist plays a critical role in ensuring the cleanliness and organization of our facilities. This position requires a high level of attention to detail, strong communication skills, and the ability to work independently.About the Role: As a Housekeeping Specialist, you will be responsible for maintaining the customer areas,...