Remote Customer Experience Rep-Bilingual
2 weeks ago
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Job Duties
•Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
•Conduct varies surveys related to health assessments and member/provider satisfaction.
•Accurately document pertinent details related to Member or Provider inquiries.
•Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
•Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
•Aptitude to listen attentively, capture relevant information, and identify Member or Provider's inquiries and concerns.
•Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
•Able to proactively engage and collaborate with varies Internal/ External departments.
•Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
•Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
•Ability to effectively communicate in a professionally setting.
Job Qualifications
REQUIRED EDUCATION:
HS Diploma or equivalent combination of education and experience
REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
PREFERRED EDUCATION:
Associate's Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
- 1-3 years
- Preferred Systems Training:
- Microsoft Office
- Genesys
- Salesforce
- Pega
- QNXT
- CRM
- Verint
- Kronos
- Microsoft Teams
- Video Conferencing
- CVS Caremark
- Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $11.09 - $24.02 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Full Time
Posting Date: 05/14/2024
-
Remote Call Center Rep
1 day ago
Columbus, United States Ultimate Staffing Full timeUltimate Staffing is seeking Remote Call Center Reps that can start ASAP! Pay: $18/hrSchedule - Monday - Friday. Hours could vary between 7 AM - 7 PM CST. Position: Inbound Customer Support Rep* This position is working from home.* Handle 60+ inbound calls per day on average* Answering questions from policy holders regarding a data breach and giving...
-
Customer Experience Representative
1 month ago
Columbus, United States Cover Financial, Inc. Full time**Customer Experience Representative (Remote)** Columbus, Ohio / Customer Service / Full Time At Cover, we want to become the largest and most customer centric insurance company in the world. Founded in 2016, Cover is a mobile-first insurance platform licensed in all 50 states, working with over 35 carriers. We were part of Y Combinators W16 batch, and have...
-
Bilingual Customer Advocate
3 weeks ago
Columbus, United States American Electric Power Company, Inc. Full time19-Nov-2021 **Bilingual Customer Advocate** 32107BR Columbus, OH Customer Service and Call Center Job Description **Position Summary:** Fields inbound/outbound calls from current and potential residential, small business and C&I customers. Facilitates mass market customers' understanding of the energy market, and provides step-by-step instructions which...
-
Bilingual Customer Advocate
3 weeks ago
Columbus, United States Abode Camp Full time30-Nov-2021 **Bilingual Customer Advocate** 32107BR Columbus, OH Customer Service and Call Center Job Description **Position Summary:** Fields inbound/outbound calls from current and potential residential, small business and C&I customers. Facilitates mass market customers' understanding of the energy market, and provides step-by-step instructions which...
-
Rep, Customer Experience
1 month ago
Columbus, United States Molina Healthcare Full timeJOB DESCRIPTION Job Summary Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider...
-
Sales Rep Hourly- Bilingual
4 days ago
Columbus, United States Optimal Wireless Full timeJob DescriptionJob DescriptionSales AdvocateCricket WirelessThe #1 Authorized Wireless Retailer in the United StatesFastest Growing and Award-WinningUp to $15+ with bonusWe are looking for a Sales Advocate (Bilingual required) to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can...
-
Customer Care Representative
2 weeks ago
Columbus, United States Value City Furniture Full time** Customer Care Representative - Bilingual - Starting at $15.50** *Share by Email* Location: CORPORATE OFFICE At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping...
-
Customer Service Rep
1 month ago
Columbus, United States Hill & Smith Inc. Full time**Customer Service Rep** 2740 Airport Dr, Columbus, OH 43219, USA Req #289 Wednesday, February 9, 2022 Hill & Smith Inc. is an industry leading provider of highway safety products, software and services. Our mission is to keep the traveling public safe while providing an enriching and satisfying work environment for our team members. We are seeking an...
-
Director, Customer Support
4 days ago
Columbus, United States Seamless.AI Full timeJob DescriptionJob DescriptionThe OpportunityAs the Director of Customer Support at Seamless.AI, you will be responsible for the success and execution of our Customer Support department responsible for Technical Support, Order Entry, and Billing. The Director of Customer Support is responsible for building out a playbook that drives growth, product adoption,...
-
customer service rep
6 days ago
Columbus, United States Randstad Full timecustomer service rep. columbus , ohio posted may 7, 2024 job details summary $19.16 - $19.17 per hour temp to perm bachelor degree category management occupations referenceAB_4529987 job details Our client is seeking dedicated Customer Support Service Professionals to join their team. As a key player in client interactions, you'll handle incoming...
-
14660-Customer Support/Account Rep
2 days ago
Columbus, United States Russell Tobin & Associates Full timeWhat are we looking for in our 14660-Customer Support/Account Rep - Sr-OH? Our client - a Fortune 100 investment firm in Columbus - OH - is looking for Customer Service Representative with a strong interest in investment banking company to interview and start immediately.Job title: Customer Support/Account Rep Location: Columbus /...
-
Remote HR Coordinator
5 days ago
Columbus, United States Insight Global Full timeA federal client is seeking remote Human Resources Coordinators to manage a high volume of onboarding efforts for the Human Resources department. The remote HR Coordinator will be responsible for initiating new hire paperwork, following up with candidates to ensure completion of background check items, liaise between candidates and internal stakeholders, and...
-
Customer Accounts Manager
4 days ago
Columbus, United States Aaron's Full timeWe are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career...
-
Customer Experience Specialist
4 days ago
Columbus, United States Keeps Hair Loss Minoxidil Foam Treatment Full time**Customer Experience Specialist** at Thirty Madison Columbus, OH ****About Thirty Madison**** Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of...
-
Customer Experience Specialist
3 days ago
Columbus, United States Keeps Hair Loss Minoxidil Foam Treatment Full time**Customer Experience Specialist** at Thirty Madison Columbus, OH ****About Thirty Madison**** Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of...
-
Customer Experience Associate
5 days ago
Columbus, United States Keeps Hair Loss Minoxidil Foam Treatment Full time**Customer Experience Associate** at Thirty Madison Columbus, OH ****About Thirty Madison**** Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of...
-
Customer Experience Specialist
2 days ago
Columbus, United States Highlights for Children Full timeJob DescriptionJob DescriptionCustomer Experience Specialist 1Department: OperationsReports To: Manager, Customer Experience At Zaner-Bloser, we create tools for educators that help elementary students become more joyful, creative learners and communicators. We support teachers’ efforts to inspire “aha” moments—moments of discovery, accomplishment,...
-
Warehouse Customer Service Rep
1 month ago
Columbus, United States KDS Search Full timeJob DescriptionJob DescriptionThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.ResponsibilitiesCommunicate with customers via phone, email, and chat.Provide knowledgeable answers to questions about product, pricing, and availability.Work with internal...
-
Customer support/account rep
4 days ago
Columbus, United States Randstad Full timeOur client, a Global leader in investment banking and wealth management, has a need for call center reps. These roles are long term temp-hire, hybrid and pay $19.17 an hour. If you are looking to work with a pretigious reputable firm, and have excellent customer service skills, please apply to this role! 8 hours shift between Mon-Sun from 6am-10 PM.salary:...
-
Customer Service Representative, Bilingual
5 days ago
Columbus, United States Lower Lights Christian Health Center Full time**Customer Service Representative, Bilingual (English/Spanish)** * Columbus, OH * Full Time * Experienced **ABOUT LLCHC** Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability...