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Customer Success Manager

2 months ago

San Francisco, United States Rattle Full time

Job Overview Join Rattle as a Customer Success Manager and collaborate with customers at leading tech companies. You'll understand their needs, provide guidance, and ensure they achieve their business objectives using our products. Responsibilities include managing the end-to-end customer experience for a mid-market account book, acting as a trusted advisor, and developing scalable strategies to drive best-in-class NRR. You'll also help inform our product to impact other teams. This role is based in San Francisco, with three days in the office. Key Responsibilities Drive onboarding, adoption, utilization, and growth in Rattle’s existing customer base by owning specific customer accounts Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success Learn our product inside and out and help your customers drive business outcomes Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction Surface opportunities to expand existing accounts when it’s right for the customer Qualifications / Requirements 5+ years of success in your current Customer Success role Ability to build Customer Success playbooks and new processes based on learnings Ability to work cross-functionally to solve customer problems creatively Ability to navigate ambiguity in a fast-paced team

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