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Dental Patient Coordinator

3 months ago

Fremont, United States Serene Dental Care Full time

Dental Office Coordinator & Production Administrator with a minimum of 5 years experience

in a leadership position.

Responsibilities

Hands-on leadership opportunity for a person with excellent communication skills & dental front office experience to grow while having fun and working closely with the doctor and other staff to deliver office goals.

All dental office front desk functions including scheduling, insurance verification, patient coordination, treatment plan creation & explanation, managing staff schedules, maintaining office communication & policies, keeping track of claims & maintaining production.

Take phone calls, answer questions, book appointments, and convert callers into patients with great customer service. Welcome patients to the office, help fill out paperwork, confirm insurance & payment responsibilities and make them comfortable, offer various options while educating them on dental services, and explain insurance and the cost of the treatment plan. Provide patients with information on dental procedures and what to expect & their insurance information so they don't have any surprises. Maintain optimal schedule & fill appointment slots when necessary by calling patients. Coordinate with patients for treatment plans and follow with the treatment plans. Coordinate with dentists with specific information on patients' histories and complaints making sure patients are always given priority. Keep track of insurance payments, and aging reports. Communicate effectively with labs and other external parties. Make follow-up calls to patients to provide them with reminders about appointments. Be proactive and keep the doctor in the loop with regular communication.

Requirements

MUST have exceptional leadership and problem-solving skills; MUST have extensive dental front desk experience. Dedicated to delivering excellent customer service; MUST be friendly, professional, and highly organized; Ambitious and friendly personality to grow with the office.

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