Front Desk Agent

2 weeks ago

Alexandria, United States MCR Hotels Full time

The Front Desk Agent at Courtyard by Marriott, Alexandria is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS:

  1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
  2. Maintain proper operation of the telephone switchboard.
  3. Answer guest inquiries about hotel service, facilities, and hours of operation.
  4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  5. Respond to guest requests in a timely and professional manner.
  6. Maintain confidentiality and security of all guests and hotel information.
  7. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
  8. Be aware of all rates, packages, and special promotions.
  9. Be familiar with all in-house groups and high demand/restricted dates.
  10. Take all necessary information when taking room reservations and follow rate quoting scenario.
  11. Be knowledgeable of the front desk computer system.
  12. Log and deliver packages, mail, and messages.
  13. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
  14. Accurately complete the check-in and checkout process.
  15. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
  16. Restocks front desk area and supplies as required or assigned by immediate supervisor.
  17. Ability to follow a checklist.
  18. Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
  1. Must have a positive attitude and willingness to learn.
  2. Demonstrate the ability to multi-task.
  3. Demonstrate the ability to be detail oriented.
  4. Demonstrate the ability to problem solve to effectively deal with internal and external customers.
  5. Must have basic English verbal and written communication skills.
  6. Must work well in stressful, high-pressure situations.
  7. Basic math skills.
  8. Must have the ability to obtain alcohol awareness certification as required by the State.
  9. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  10. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  11. Must be able to convey information and ideas clearly.
  12. Must have a desire to serve all guests.
  13. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
  1. Experience in a hotel or a related field.
  2. Brand knowledge and experience.


Our Company
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

  • Front Desk Agent

    5 months ago

    Alexandria, United States Sage Hospitality Group, LLC Full time

    Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest co Front Desk, Agent, High School, Reservations, Customer Service, Hotel

  • Front Desk Agent

    2 months ago

    Alexandria, United States Donohoe Companies Full time

    We are looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take place. Your role is critical to our guests' overall experience. AtHilton Garden Inn Alexandria National Harbor, we cherish and treat everyone with respect. If you have a...

  • Hotel Front Desk Agent

    3 weeks ago

    Alexandria, United States Courtyard by Marriott Pentagon Alexandria Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Front Desk Agent

    4 weeks ago

    Alexandria, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making Front Desk, Agent, Hospitality, Tow, Operations, Hotel

  • Hotel Front Desk Agent

    3 weeks ago

    Alexandria, United States Courtyard by Marriott Pentagon Alexandria Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Agent

    3 weeks ago

    Alexandria, United States MCR Hotels Full time

    Front Desk Agent Courtyard Alexandria, 3830 Alexandria Mall Drive, Alexandria, Louisiana, United States of America Req #6651 Wednesday, May 15, 2024 The Front Desk Agent at Courtyard by Marriott, Alexandria is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.   ...

  • Front Desk Representative

    4 days ago

    Alexandria, Virginia, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests and process check-ins and check-outs in a friendly...

  • Hotel Front Desk Agent

    3 months ago

    Alexandria, United States Bragg Hospitality Full time

    Job DescriptionJob DescriptionWe're seeking a friendly and efficient Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming experience from check-in to check-out. This role is pivotal in creating memorable stays and handling the needs of our guests with professionalism. Shifts...

  • Hotel Front Desk Agent

    3 months ago

    Alexandria, United States Bragg Hospitality Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryEmployee discountsFree uniformsHealth insuranceTraining & developmentWe're seeking a friendly and efficient Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming experience from check-in to check-out....

  • Front Desk Representative

    5 days ago

    Alexandria, Louisiana, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at MCR Hotels. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and efficient...

  • Front Desk Operations Manager

    3 days ago

    Alexandria, Virginia, United States Remax Allegiance Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Front Desk Administrative Coordinator to join our team at Remax Allegiance. As a key member of our office staff, you will be responsible for managing the front desk operations and providing exceptional customer service to our clients and staff.Responsibilities:Front Desk Operations: Manage...

  • Administrative Coordinator

    6 days ago

    Alexandria, Virginia, United States REMAX Allegiance Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Front Desk Administrative Coordinator to join our team at RE/MAX Allegiance. This is a full-time position responsible for managing the front desk operations, providing exceptional customer service, and supporting the office team.Key ResponsibilitiesFront Desk Operations:Manage the front desk,...

  • Front Desk Associate

    3 months ago

    Alexandria, United States Westin Alexandria Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Dental Front Desk Coordinator

    3 months ago

    Alexandria, United States Dental Whale® Full time

    **Dental Front Desk Coordinator** **About** At Mount Vernon Dental Smiles - part of Dental Whale Practice Group (DWPG) - we strive to provide exemplary, personalized dental care in a friendly, relaxing environment at an excellent value. **Our Front Desk/Patient Coordinator** is a key part of delivering this 'WOW' experience we strive for! **Front...

  • Front Desk Representative

    4 days ago

    Alexandria, Virginia, United States free-classifieds-usa Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Free-Classifieds-USA. As a Front Desk Representative, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Process guest arrivals and departures...

  • Front Desk Associate

    3 months ago

    Alexandria, United States Miracle-Ear Full time

    Job DescriptionJob DescriptionWe’re looking for a driven individual who is passionate about helping others to become our next Front Desk AssociateAs a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of...

  • Front Desk Administrative Coordinator

    3 months ago

    Alexandria, United States Remax Allegiance Full time

    Description We are a large real estate brokerage located throughout DC and VA. Our office, located in Alexandria, VA, is looking for a candidate to manage the front desk operations. This is a full-time position (9 am - 5 pm Monday-Friday). Responsibilities Front desk operations include but are not limited to: •Answering multi-line switchboard...

  • Front Desk Medical Receptionist

    3 months ago

    Alexandria, United States NORTHERN VIRGINIA OPHTHALMOLOGY ASSOCIATES PC Full time

    Job DescriptionJob DescriptionPOSITION OVERVIEWA full-time Front Desk receptionist for a busy 18-provider private ophthalmology practice located in Northern VirginiaMust be available to work Monday - Friday during the following hours (determined by office needs): 7:30 AM - 4:00 PM; 8 AM - 4:30 PM; 8:30 AM - 5:00 PM; 9:30 AM - 6:00 PM*POSITION...

  • Front Desk Administrative Coordinator

    3 months ago

    Alexandria, United States REMAX Allegiance Full time

    We are a large real estate brokerage located throughout DC and VA. Our office, located in Alexandria, VA, is looking for a candidate to manage the front desk operations. This is a full-time position (9 am - 5 pm Monday-Friday).Compensation:$15 per hourResponsibilities:Front desk operations include but are not limited to:Answering multi-line...

  • Front Desk Administrative Coordinator

    3 months ago

    Alexandria, United States REMAX Allegiance Full time

    Job DescriptionJob DescriptionWe are a large real estate brokerage located throughout DC and VA. Our office, located in Alexandria, VA, is looking for a candidate to manage the front desk operations. This is a full-time position (9 am - 5 pm Monday-Friday).Compensation:$15 per hourResponsibilities:Front desk operations include but are not limited...