Sales and Office Administrator

2 days ago

Newport Beach, California, United States Irvine School of Music Full time

Benefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
Location: Irvine School of Music
Pay: $23/hr + bonuses based on sales goals
Are you a driven, personable, and professional team player with a passion for sales, customer service, and administration? Are you looking for long-term career growth in a role where your contributions truly make a difference?
Join Irvine School of Music's front desk team, where you'll play a key role in student enrollment, retention, and school operations, including concerts and special events
About Us:
Irvine School of Music, established in 2004, is Irvine's leading music school with over 500 students that come in for weekly lessons. We are dedicated to offering high-quality music education while nurturing a welcoming and creative environment for students and staff alike. Our students have performed at prestigious venues - including Carnegie Hall, Kennedy Center, Segerstrom Center for the Arts, and Colburn School - and we are looking for new team members to help us continue our growth
Why You Should Apply:
Be part of a team that values long-term career growth—we invest in our staff
Competitive pay starting at $23/hr + performance-based bonuses.
Full-time benefits (PTO, health insurance, and paid holidays) for those committed to full-time work.
Sales bonuses to reward your hard work in growing our enrollment and preventing withdrawals.
A rewarding, fast-paced environment where your contributions directly impact students' success.
A collaborative and positive workplace culture where we support each other.
Shifts Available:
Tuesday-Saturday or Sunday-Thursday
Weekday hours: 12 PM - 9 PM
Weekend hours: 8:45 AM - 5:15 PM
Must be able to work at least one weekend day.
This role requires consistent availability, as reliability is key to supporting students and families.
Key Responsibilities Include:
Soft Sales & Lead Conversion: Use sales scripts to convert leads who've already heard about the school, and meet monthly enrollment goals.
Confidently make follow-up calls and engage with prospects via phone and email (no cold calling, just soft calls).
Conduct facility tours and develop rapport with clients, emphasizing the value of music education.
Customer Service & Administrative Support: Be the welcoming face of ISM—greet families warmly and by name, build relationships, and provide top-notch service.
Retain existing clients/prevent withdrawals by being very knowledgeable about our programs, and meeting monthly drop goals.
Schedule students, process billing, and handle administrative tasks utilizing Opus1io CRM software.
Keep the school at retail standards - organized, clean, and welcoming.
Processing paperwork and various administrative tasks.
Run errands and stock supplies.
Social Media & Marketing Support: Assist in content creation for our social media platforms to promote school events and student achievements.
Use Canva, Google Suite, and MacOS tools to create flyers and marketing materials.
Concert & Event Coordination: Help plan and work concerts, recitals, open houses, and special events.
Handle event logistics, scheduling, and parent communication.
Ensure smooth backstage operations and a great experience for performers.
Who We're Looking For:
You sound great on the phone, enjoy working with sales scripts and are confident in making calls to secure registrations.
You have a flair for social media content creation and proficiency in Canva, Google Suite, and all things MacOS.
You thrive on achieving sales targets and are motivated to excel.
You love working with people, building relationships, and providing excellent customer service.
You're great at multitasking, keeping things running smoothly, keeping up with lots of details, and ensuring accuracy in all tasks - and thrive in a fast-paced environment
You are punctual and reliable, take initiative, follow through, and bring energy to everything you do.
You're a great team player and thrive working independently.
You can handle logistics and assist with the coordination of concerts and special events.
This is a great opportunity for someone looking to establish themselves in a long-term role with opportunities for advancement.
Ideal Work Experience: includes administration, retail, sales, customer service, restaurant, phone customer support, bank teller, salon, medical office, and hospitality.
How to Apply:
Submit your resume.
Complete our optional video prescreen at this link here: https://app.sparkhire.com/job/03c49cda-24d9-4df9-9c6d-b12aa82b23e6 – Since we receive many applications, completing this step may help move yours to the top If you prefer, you can wait for a live interview invite instead.
Join our team and be part of a rewarding, fast-paced environment where your work truly makes a difference

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